We hold ourselves to the highest of standards and we truly want your pet to benefit from our products which is why we created Austin’s Guarantee. Austin’s Guarantee is our 60 day money back guarantee because we encourage you to try it for two months, but understand it may not be the absolute perfect fit for your pet. If you would like to request a refund or exchange, please contact our customer service team within 60 days of delivery by using the contact page.

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Austin's 60-Day Satisfaction Guarantee

At Austin and Kat, we stand behind our products because we believe your pet deserves the best. That's why we offer Austin's 60-Day Satisfaction Guarantee for all online purchases – we want you to have ample time to see if our supplements work for your furry family member.

This guarantee applies to purchases made directly from austinandkat.com.

How Our Guarantee Works

Try Risk-Free for 60 Days We encourage you to give our products a full trial. Many pets need several weeks to adjust to supplements, especially CBD/CBDa, so we provide a generous 60-day window from your delivery date to ensure you can properly evaluate the benefits.

What's Covered

Satisfaction Issues

  • Product doesn't work for your pet's specific needs
  • You're not satisfied for any reason within 60 days
  • Full refund to original payment method

Product Defects

  • Damaged or broken products upon arrival
  • Manufacturing defects or quality issues
  • Immediate replacement or full refund

Easy Return Process

Step 1: Contact Us Email our customer service team at returns@austinandkat.com within 60 days of delivery. Include:

  • Order number
  • Reason for return (helps us improve!)
  • Preferred resolution (refund or exchange)

Step 2: Get Your RMA Number We'll send you a Return Merchandise Authorization (RMA) number.

Step 3: Send It Back Package your item(s) securely and mail to:

Austin and Kat - Returns Department

RMA #[Your Number Here]

22643 83rd Avenue South

Kent, WA 98032-1990

Purchased at a Retail Store?

For products purchased at pet stores, specialty retailers, or other physical locations, please return your purchase directly to the store where you bought it. Each retailer has their own return policy and process.

Having issues with a store return? Contact us at returns@austinandkat.com and we'll do our best to help resolve the situation.

What to Expect

  • Refund Method: Original payment method
  • Processing Time: 7-10 business days after we receive your return
  • Refund Timeline: 1-2 billing cycles to appear on your statement
  • Notification: Email confirmation when your return is processed

Important Notes

  • Used Products Welcome: We understand you need to try our supplements to see results. Partially used products are absolutely acceptable for returns.
  • No Original Packaging Required: While helpful, we don't require original packaging if you no longer have it.
  • Product Defects: Contact us immediately for expedited replacement at no cost.
  • Online Purchases Only: This guarantee applies exclusively to purchases made directly from austinandkat.com.

Questions?

Our customer service team is here to help:

  • Email: returns@austinandkat.com
  • General Inquiries: Use our contact page

Policy last updated: July 9, 2025

Why We Offer This Guarantee: We created Austin and Kat because we believe every pet deserves to feel their best. Whether you're trying our CBD/CBDa products or our other supplements, your satisfaction – and your pet's wellbeing – is our top priority. If our products don't meet your expectations, we want to make it right.