Shipping & Refund Policy

When will my order be shipped out?

Our Seattle based team is in our warehouse Monday, Wednesday, and Friday shipping out orders. Things might take a bit longer than usual as we're social distancing and keeping everyone safe throughout the process. 

We will process your order in about 48 hours and ship it out as soon as we can. We ship First Class USPS during weekdays and any orders placed over the weekend will be shipped on Monday.

How much does shipping cost?
We are excited to offer free shipping for orders over $50. Good news, if you buy any two products (except for two of our 100mg oils or 2mg bites), you will qualify for free shipping! Stock up and save.

If your order is under $50, shipping is $7.

When will my order arrive?
Through USPS First Class shipping, expect your delivery within 4-7 business days. If it still hasn’t arrived after a week, feel free to reach out to our team at hello@austinandkat.com so we can look into it for you.

What about priority shipping?
Contact our team at hello@austinandkat.com and we will see what we can do!

Can you overnight my package?
Reach out to our customer service team at hello@austinandkat.com or 206-446-4819 and we can see what we can do!

What’s your refund policy?
We hold ourselves to the highest of standards and we truly want your pet to benefit from our products which is why we created Austin’s Guarantee. Austin’s Guarantee is our 30 day money back guarantee because we encourage you to try it for a month, but understand it may not be the absolute perfect fit for your pet. If you would like to request a refund or exchange, please contact our customer service team within 30 days of delivery by emailing hello@austinandkat.com or calling (206) 446-4819. All items are shipped USPS and orders over $50 are shipped free of charge.