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Austin's Guarantee | ★★★★★ customer service + hassle-free returns & exchanges

CBD FOR PETS

Do pets really benefit from CBD?

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Yes! Like humans - dogs, cats, and other mammals also have an endocannabinoid system. Adding CBD to their routine helps support your pet's ability to maintain homeostasis.

Our whole-plant hemp extract contains many more beneficial compounds than just CBD. Including additional detectable cannabinoids, Omega 3 and 6 fatty acids, and antioxidants - all of which support long-term health.

Will CBD get my pet high?

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Nope. Not possible. 

Hemp and cannabis are pretty similar to look at but under the proverbial hood, they are very different.

Hemp plants contain no more than 0.3% THC. That's the compound in cannabis that causes the you to feel high... and it's naturally present in such a tiny amount that can't get anyone high.

We go a step further and use a hemp extract that has all THC removed. (Also known as a broad spectrum extract.)

Our hemp extract and CBD are perfectly pet-safe, non-habit forming, and non-psychoactive.

We’ve worked with thousands of owners and veterinarians and we have only ever seen positive things happen when pets are given CBD. It might surprise you that for pets (and humans alike) there is no negative consequence to consuming too much CBD, except you'll have used up all of your bites!

Of course, while nothing serious can occur, we always advocate administering the recommended serving size to avoid any unforeseen complications.

Should your pet eat an entire package (let me guess, you have a labrador) please consult your veterinarian and be possibly prepared for an upset tummy from too many bites.

Where does your CBD come from?

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Our CBD comes hemp grown and processed with organic practices in the USA.

Specifically, we partner with Treehouse Biosciences. They're a leader in the industry, and a National Animal Supplement council preferred hemp supplier.

You can check out the quality and purity of our products on our Lab Test page.

And learn more about Treehouse on their website here.

Where can I learn more about CBD?

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Our HEMP 101 guide is a great place to get started. Happy reading!

HOW TO USE OUR PRODUCTS

How much CBD should I give my pet?

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If you've never used CBD with your pet before, we recommend starting with the following:

For Dogs: 2mg of CBD per 10lbs of weight

For Cats: 3mg of CBD per 10lbs of weight

CBD can be given as-needed or as part of a daily wellness routine.

For more tips on getting started with CBD, check out our guide here.

Do you have a how-to guide?

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Heck yeah! Check it out here.

Can I give Austin and Kat to my healthy pet?

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Yes! Although many pet owners seek out CBD for a specific reason, all of our formulas are suitable for supporting homeostasis.

My pet refuses to eat the product. Help!

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Never fear - we're an innovative crew here at Austin and Kat so we have a few work arounds that usually do the trick.

Tips for Serving Chews
If you have a picky eater, try smearing a little bit of something tasty like peanut butter on the chew.

You can also crumble the chew into a bit of milk or broth.

Tips for Serving Oils
Many pets will lick CBD oil straight off a small dish but if you're still having trouble, mix the oil with a small amount of food (we recommend peanut butter again!) Or drop oil onto another treat they already like, a biscuit or something freeze-dried works well.

Some creative geniuses even hollow out a bite of banana to serve CBD oil to their picky pets. 🤯

Are the results instant or cumulative?

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You'll notice that we say this a lot but it's true - every pet is different.

Some pets will experience the benefits of CBD in as little as five minutes, but others don't start to respond until after a week or two of daily servings while CBD builds up in their system.

Typically, pet owners see some response within 30 - 45 minutes. If you don't notice any changes within an hour, try giving your pet another half serving (and if your pet is particularly anxious or active, try giving a little bit more)— and understand it may take a few days to recognize your pet's improvement!

If you have specific questions, please feel free to contact us and we'll help you figure out the right routine for your pet.

Can your oils be used as a topical treatment?

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Absolutely.

When applied topically, Austin and Kat CBD oils can help with burns and other discomforts, as well as aiding your body in healing cuts, scrapes, rashes, infections, and even blemishes.

How much meal topper should I give my pet?

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For our Green Lipped Mussel topper: give one half-teaspoon per 50 lbs of pet weight, per day.

For all other topper formulas: give one half-teaspoon per 25 lbs of pet weight, per day.

Micro-ground ingredients easily coat kibble or mix into wet food/treats.

SHELF LIFE & STORAGE

What is the shelf life of the CBD chews?

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You can store your chews in their sealed package for up to one and a half years or until the expiration date passes (and here’s a little secret—if you freeze them, they’ll last for up to two years). And let’s be honest—your pet is going to love them (and benefit from them) so much that you’ll be reordering long before they expire.

As a reminder, don’t store these in warm places, please! (That means you won’t want to keep them in that hot car in the middle of summer - we are looking at you, Arizona pups.)

What is the shelf life of the CBD oils?

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Oils containing animal-derived products (fish oils, green lipped mussel, etc.) should be used within 90 days of opening.

All other formulas can be stored will last up to a year after opening.

Store oils in a cool, dry place.

We recommend refrigerating our oils only if you're not planning on finishing the bottle within 4-6 months of opening.*

Be sure to shake well before every use! Oil need to come to room temperature to mix back together normally.

*Again, if your oil has animal-derived products in it - use within 90 days.

What is the shelf life of the toppers?

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Toppers are best used within 90 days of opening.

Be sure to reseal the package and store in a cool, dry place.

Should I refrigerate the CBD oil?

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Simply storing our CBD oils in a cool, dry place is enough.

We recommend refrigerating our oils only if you're not planning on finishing the bottle within 4-6 months of opening.

Be sure to shake well before every use! Oil need to come to room temperature to mix back together normally.

Why is the oil bottle so dark?

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We package our oil in a dark, airtight bottle to allow for the most efficient shelf life.

CBD and other cannabinoids degrade over time. Light, heat, and air can accelerate the process and reduce efficacy.

OUR FORMULAS

How are the ingredients listed on Austin and Kat products?

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Active ingredients are listed in descending order according to weight or volume.

Inactive ingredients, however, are listed in alphabetical order.

What are inactive ingredients?

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Inactive ingredients include everything from preservatives and thickeners to flavors and more. Most often, they’re stabilizers to help the product last longer. 

But don't worry, everything in our products come from nature, so you won't see any synthetic preservatives, fillers, additives for color... Everything we use has a purpose. Your pet's health comes first!

I don't recognize an Ingredient on the label... what is it?

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Don’t you worry - our rockstar science team has broken it all down for you on our ingredients page.

If you want even more details or are curious behind our thought process behind them all, reach out to us at ingredientsmatter@austinandkat.com.

Where's your guaranteed analysis information?

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Austin and Kat is classified as a "dosage form product", not a pet food, so guaranteed analysis does not apply to any of our products.

However, we do publish third-party lab tests for every batch of our CBD products. Check them out here.

What if I ate a chew? (Asking for a friend...)

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You’re now an official member of the Austin and Kat pack. Welcome! ;)

Our "chews" are made with human-grade ingredients, so go ahead and keep snacking. Just don't be surprised if your pup gets a little jealous.

How and where are your products made?

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Every Austin and Kat product is formulated and produced by our team in the Austin and Kat MAKERY in the beautiful Pacific Northwest.

Is your hemp organic?

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You bet!

Our hemp is grown and cultivated according to 100% organic practices that go beyond what the USDA requires to qualify as organic.

We partner with Treehouse Biosciences for our hemp extract. They're a National Animal Supplement Council preferred hemp supplier. Feel free to check out their website here.

Does Austin and Kat lab test their products?

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Yes! Thank you for asking. We go through a lot of trouble to make sure our products are safe and effective - and that includes rigorous lab-testing at every step.

First, raw plant material is tested for an exhaustive collection of pesticides, herbicides, microbes, and mycotoxins.

Next, our hemp oil extract is re-tested for contaminants and heavy metals, and then analyzed for a consistent cannabinoid and terpene profile.

Finally, our finished products are 3rd-party tested to ensure we’ve hit our marks across the board for potency and safety.

See our lab tests here.

ORDERS & SHIPPING

What are my shipping options?

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We're proud to partner with United States Postal Service.

$7 Standard Shipping:
USPS First Class Mail, typically arrives in 4-7 business days.

Orders over $50 (after any discounts and before taxes) qualify for free shipping.

Turnaround Time
Our team ships Monday through Friday.

You will receive an automated e-mail with tracking information when your order is shipped. Orders typically ship within 1- 2 business days.

I'm excited - How fast will my order arrive?

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Orders typically ship within 1 - 2 business days from our MAKE-ry in Kent, WA.

$7 Standard Shipping:
USPS First Class Mail, typically arrives in 4-7 business days.

Orders over $50 (after any discounts and before taxes) qualify for free shipping.

My order hasn't arrived yet, what do I do?

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Please give us a call or send us an e-mail and our team will be happy to help you track down your order.

Click here to contact us.

To help us find your order faster, please be prepared to provide your order number and/or the e-mail address used to place the order.

Can I buy Austin and Kat in stores?

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You'll find us in fine neighborhood pet stores and natural grocery stores around the country.

Click here for our store locator.

Thanks for supporting your local businesses!

My neighborhood shop doesn't carry A&K! What do I do?

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Please ask them to email us at wholesale@austinandkat.com

Do you ship internationally?

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Not at this time. Unfortunately CBD regulations and international laws make shipping to addresses outside of the United States a no-go for us. Bummer.

RETURNS AND EXCHANGES

Can I cancel my order?

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We understand that things change. Please contact us as soon as possible if you need to cancel your order, so that we can catch it before it ships.

Orders that have shipped cannot be cancelled.

What is Austin's Guarantee?

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We're in the business of helping pets lead healthier, happier lives - but we know that every pet is different and what works for us, might not work for your pet.

That said, we think every pet could benefit from our formulas and we want you to feel confident giving Austin and Kat a try.

If Austin and Kat isn't right for your pet, please contact our friendly customer service team for a hassle-free return or exchange.

How do I exchange my order?

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You're covered by Austin's Guarantee.

Please get contact our friendly customer service team for assistance with an exchange.

What's the deal with returns and refunds?

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If for any reason you and/or your pet are not happy with your order, you're covered by Austin's Guarantee.

Please contact our friendly customer service team for assistance with your return.

Note - Refunds can only be issued back to the original method of payment. Proof of purchase is required to process a return.

SUBSCRIPTIONS

How do I log into my account?

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Login to your Austin and Kat account by clicking "LOG IN" in the top menu bar (or "ACCOUNT") if you're already logged in.

You'll see your active subscriptions there.

Can I manage my own subscription?

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Yes! Once you are logged into your account, you will see your active subscriptions. Under the ‘Actions’ column you can edit, swap, or cancel your subscription.

I need to cancel, how do I go about that?

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We're sad to see you go - once you are logged into your account, you will see your active subscriptions.

Under the ‘Actions’ column, you can change your mind and edit your subscription or swap for another product OR you can cancel your subscription.

If you prefer, you are welcome to give us a call or send us an e-mail to cancel your subscription.

How do I edit my subscription/address/payment?

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You can make edits to your subscription by clicking the “edit” button under the ‘Actions’ column.

OTHER

Who did all of these amazing illustrations?

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Full credit for the beautiful illustrations and design on our website and packaging goes to our very talented friend Charles Bloom at Moxie Sozo. 🙌

still have questions?

we're here to help! contact our five-star rated customer service team and we'll get you sorted!

CONTACT US
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