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Austin's Guarantee | ★★★★★ customer service + hassle-free returns & exchanges


Do pets really benefit from CBD?

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Yes! Like humans - dogs, cats, and other mammals also have an endocannabinoid system. Adding CBD to their routine helps support your pet's ability to maintain homeostasis.

Our whole-plant hemp extract contains many more beneficial compounds than just CBD. Including additional detectable cannabinoids, Omega 3 and 6 fatty acids, and antioxidants - all of which support long-term health.

Will CBD get my pet high? Can they overdose?

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Nope. Not possible. 

Hemp and cannabis are pretty similar to look at but under the proverbial hood, they are very different.

Hemp plants contain no more than 0.3% THC. That's the compound in cannabis that causes you to feel high... and it's naturally present in such a tiny amount that can't get anyone high.

We go a step further and use a hemp extract that has all THC removed. (Also known as a broad spectrum extract.)

Our hemp extract and CBD are perfectly pet-safe, non-habit forming, and non-psychoactive.
The National Animal Supplement Council recently did a first-of-it's-kind study on the tolerability of CBD products in healthy dogs and the results showed no negative impacts over 90 days of daily use.

We’ve worked with thousands of owners and veterinarians and we have only ever seen positive things happen when pets are given CBD. It might surprise you that for pets (and humans alike) there is no negative consequence to consuming too much CBD, except you'll have used up all of your chews!

Of course, while nothing serious can occur, we always advocate administering the recommended serving size to avoid any unforeseen complications.

Should your pet eat an entire package (let me guess, you have a labrador) please consult your veterinarian and be possibly prepared for an upset tummy, simply from eating too many chews!

Where do you get your CBD ?

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Our CBD comes hemp grown and processed with organic practices in the USA.

You can learn more at Hemp 101 or check out the quality and purity of our products on our Lab Test page.

Where can I learn more about CBD for pets?

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Our HEMP 101 guide is a great place to get started. Happy reading!


How much CBD should I give?

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If you've never used CBD with your pet before, we recommend starting with the following:

For Dogs: 2mg of CBD per 10lbs of weight

For Cats: 3mg of CBD per 10lbs of weight

CBD can be given as-needed or as part of a daily wellness routine.

For more tips on getting started with CBD, check out our guide here.

Do you have a how-to guide?

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Can I give CBD to my healthy pet?

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Yes! Although many pet owners seek out CBD for a specific reason, all of our formulas are suitable for supporting homeostasis.

Can I give CBD to my pet with ______ ailment or medication?

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A friendly reminder - we're not veterinarians, and we recommend seeking your pet's vet's advice especially when it comes to introducing anything new to your pet's treatment plan.

While plenty of pet owners incorporate CBD into their pet's wellness routine, CBD is still relatively new and many vets aren't familiar with it. So, if your vet has any questions about our ingredients or our formulas, we'd be happy to answer them so that you and your vet are comfortable making an informed decision. 

My pet refuses to try it - Help!

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Never fear - we're an innovative crew here at Austin and Kat so we have a few work-arounds that usually do the trick. 

Tips for Serving Chews 
If you have a picky eater, try smearing a little bit of something tasty like peanut butter on the chew. You can also crumble the chew into a bit of milk or broth. 

Tips for Serving Oils 
Many pets will lick CBD oil straight off a small dish, but if you're still having trouble, mix the oil with a small amount of food (we recommend peanut butter again!) Or drop oil onto another treat they already like a biscuit or something freeze-dried, works well. 

Some creative geniuses even hollow out a bite of banana to serve CBD oil to their picky pets. 🤯

Are the changes instant?

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You'll notice that we say this a lot but it's true - every pet is different. 

Some pets will experience the benefits of CBD in as little as five minutes, but others don't start to respond until after a week or two of daily servings while CBD builds up in their system. Typically, pet owners see some response within 30 - 45 minutes. 

If you don't notice any changes within an hour, try giving your pet another half-serving (and if your pet is particularly anxious or active, try giving a little bit more)— and understand it may take a few days to recognize your pet's improvement! 

If you have specific questions, please feel free to contact us and we'll help you figure out the right routine for your pet.

Can your oils be used as a topical?

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Absolutely. Our classic everyday wellness oils are great for topical application, with a combination of high-quality carrier oils to help application. Just be sure to wipe your dog or cat dry after allowing some time for it to absorb.

How much is a scoop of powder? (Where is the scoop?)

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In our effort to be as environmentally friendly as possible, so we do not include a scoop with our powders.

Instead, we've standardized the serving to a common household measurement - a half-teaspoon.

If you are using our Green Lipped Mussel powder, we recommend a half-teaspoon per 50 lbs of pet weight.

For all other powders, we recommend a half-teaspoon per 25 lbs of pet weight.


What's the shelf life of a chew?

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You can store your chews in their sealed package for up to one and a half years or until the expiration date passes (and here’s a little secret—if you freeze them, they’ll last for up to two years). 

And let’s be honest—your pet is going to love them (and benefit from them) so much that you’ll be reordering long before they expire. 

As a reminder, don’t store these in warm places, please! (That means you won’t want to keep them in that hot car in the middle of summer - we are looking at you, Arizona pups.)

What's the shelf life of an oil?

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Oils containing animal-derived products (fish oils, green-lipped, mussel, etc.) should be used within 90 days of opening

All other formulas can be stored in a cool, dry place up to a year after opening.

We recommend refrigerating our oils only if you're not planning on finishing the bottle within 4-6 months of opening. (And oils with animal-derived ingredients should still be used within 90 days.)

Be sure to shake well before every use! 
Formulas containing coconut oil may need to come to room temperature to mix back together easily. 

And what about your powders?

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Health supplement powders are best used within 90 days of opening

Be sure to reseal the package and store in a cool, dry place.

Should I refrigerate the CBD oil?

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Simply storing our CBD oils in a cool, dry place is enough. 

We recommend refrigerating our oils only if you're not planning on finishing the bottle within 4-6 months of opening. However, oils containing animal-derived products (fish oils, green-lipped, mussel, etc.) should be used within 90 days of opening

Be sure to shake well before every use! 
Formulas containing coconut oil may need to come to room temperature to mix back together normally.

Why is the oil bottle so dark?

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We package our oil in a dark, airtight bottle to allow for the most efficient shelf life. 

CBD and other cannabinoids degrade over time. Light, heat, and air can accelerate the process and reduce its efficacy.

How can I recycle packaging?

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Austin and Kat strives to use packaging materials that are highly functional in addition to being environmentally friendly. 

When possible, we encourage you to consider ways to repurpose packaging before recycling or discarding it. 

CBD Oil Boxes: Recycle with other clean cardboard and paper products. 

CBD Oil Bottles: Glass bottle and dropper are recyclable with other clean glass items. Remove and discard plastic tamper seal and labels from bottle. Separate glass dropper from plastic/rubber top (give the dropper a gentle wiggle & tug and it'll come right out.) Discard plastic/rubber dropper cap. 

Shipping Boxes: Remove and discard any shipping labels/tape. Recycle boxes with other clean cardboard and paper products. 

Chew & Topper Pouches: These items are made of recycled materials and have reached the end of their life, not recyclable.


How are ingredients listed ?

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Active ingredients are listed in descending order according to weight or volume.

Inactive ingredients, however, are listed in alphabetical order.

What are inactive ingredients?

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Inactive ingredients include everything from preservatives and thickeners to flavors and more. Most often, they’re stabilizers to help the product last longer. 

But don't worry, everything in our products come from nature, so you won't see any synthetic preservatives, fillers, additives for color... Everything we use has a purpose. Your pet's health comes first!

I don't recognize this ingredient...

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Don’t you worry - our rockstar science team has broken it all down for you on our ingredients page.

If you want even more details or are curious behind our thought process behind them all, reach out to us at

Where's the guaranteed analysis?

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Austin and Kat is classified as a "dosage form product", not a pet food, so guaranteed analysis does not apply to any of our products.

However, we do publish third-party lab tests for every batch of our CBD products. Check them out here.

What if I ate a chew?

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Asking for a friend? No judgement here! You’re now an official member of the Austin and Kat pack. Welcome! ;)

Our "chews" are made with human-grade ingredients, so go ahead and keep snacking. Just don't be surprised if your pup gets a little jealous.

Where are your products made?

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Every batch of Austin and Kat is formulated and made by us in our "MAKERY" in the beautiful Pacific Northwest.

Is your hemp organic?

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You bet!

Although it's not USDA-certified organic (certification is a long, expensive process). The hemp we use is grown and cultivated according to 100% organic practices that go beyond what the USDA requires to qualify as organic.

Do you lab test your products?

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Yes! Thank you for asking. We go through a lot of trouble to make sure our products are safe and effective - and that includes rigorous lab-testing at every step.

First, raw plant material is tested for an exhaustive collection of pesticides, herbicides, microbes, and mycotoxins.

Next, our hemp oil extract is re-tested for contaminants and heavy metals, and then analyzed for a consistent cannabinoid and terpene profile.

Finally, our finished products are 3rd-party tested to ensure we’ve hit our marks across the board for potency and safety.

See our lab tests here.


What are my shipping options?

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We're proud to partner with United States Postal Service.

$7 Standard Shipping:
USPS First Class Mail, typically arrives in 4-7 business days.

Orders over $50 (after any discounts and before taxes) qualify for free shipping.

Turnaround Time
Our team ships Monday through Friday.

You will receive an automated e-mail with tracking information when your order is shipped. Orders typically ship within 1- 2 business days.

How fast will my order arrive?

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Orders typically ship within 1 - 2 business days from our MAKE-ry in Kent, WA.

$7 Standard Shipping:
USPS First Class Mail, typically arrives in 4-7 business days.

Orders over $50 (after any discounts and before taxes) qualify for free shipping.

My order isn't here, what now?

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Please give us a call or send us an e-mail and our team will be happy to help you track down your order.

Click here to contact us.

To help us find your order faster, please be prepared to provide your order number and/or the e-mail address used to place the order.

Can I buy Austin and Kat in stores?

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You'll find us in fine neighborhood pet stores and natural grocery stores around the country.

Click here for our store locator.

Thanks for supporting your local businesses!

Do you ship internationally?

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Not at this time. Unfortunately CBD regulations and international laws make shipping to addresses outside of the United States a no-go for us. Bummer.


Can I cancel my order?

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We understand that things change. Please contact us as soon as possible if you need to cancel your order, so that we can catch it before it ships.

Orders that have shipped cannot be cancelled.

What is Austin's Guarantee?

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We're in the business of helping pets lead healthier, happier lives - but we know that every pet is different and what works for us, might not work for your pet.

That said, we think every pet could benefit from our formulas and we want you to feel confident giving Austin and Kat a try.

If Austin and Kat isn't right for your pet, please contact our friendly customer service team for a hassle-free return or exchange.

How do I exchange my order?

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Please get contact our friendly customer service team for assistance with an exchange.

What's the scoop on returns?

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If for any reason you and/or your pet are not happy with your order, you're covered by Austin's Guarantee.

Please contact our friendly customer service team for assistance with your return.

Note - Refunds can only be issued back to the original method of payment. Proof of purchase is required to process a return.


How do I log into my account?

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CLICK HERE to go directly to your subscription portal.

Or click the LOG IN link at the top of our website and navigate to SUBSCRIBER PORTAL ACCESS.

You can also find the MANAGE SUBSCRIPTIONS button on your account page.

⚠️ Note: If you didn't create a password during checkout, don't worry if our system says you don't have an account.... You do! 

Subscribers are not required to create an account with a password, instead you can login by getting a one-time code (OTP) e-mailed to you whenever you want to access your subscription. Simply enter the e-mail address associated with your account under SUBSCRIBER PORTAL ACCESS.

To create an account and traditional password: Just click "CREATE ACCOUNT" and follow the instructions. Be sure to use the same email you used to order so that our system can easily match you to your order history.

Can I change my subscription?

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Yes! You are in full control of your Austin and Kat subscription 24/7. Here are some of the things you can do from your subscription management page:

  • Order Now
  • Add & remove products
  • Change the date of your next shipment
  • Change the frequency of your shipments
  • Skip a shipment
  • Pause your subscription indefinitely
  • Cancel your subscription entirely
  • Update your payment methods

I need to cancel, how do I do it?

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We'll be sad to see you go, but canceling is easy and hassle-free.

  1. Login to your SUBSCRIPTION PORTAL
  3. You're done!

If you'd like to start receiving shipments again, you can reactivate your subscription at any time.

Did you know? If you're not ready to cancel your subscription, but don't need it right now, you can skip a shipment, select your next shipment date, or pause your subscription indefinitely.

If you have any questions or need help with your subscription, please contact us at:

How do I change my credit card or billing address?

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There are just a few simple steps to updating your credit card or billing address in our system. 

1) Access your Subscription Portal

2) Scroll down to the PAYMENT METHOD section and click EDIT.

* Our system will send an automated e-mail with a link to update your payment information with the subject line: Austin and Kat 🐾 Update your Payment Method on File

3) Follow the link to update your payment information, and click UPDATE CARD.

4) Enjoy the rest of your day!

Please note, for your security, the Austin and Kat team does not have access to your billing information. We are unable to make changes for you over the phone or e-mail.

Click here for an instructional PDF.

Can I change how frequently I get my subscription?

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Yes! After you've placed your first subscription order, you can customize how often you get your shipments through your subscription portal.

  1. Click the EDIT button under FREQUENCY
  2. Select CUSTOM
  3. Set your frequency (you can choose DAYS, MONTHS, or even YEARS)
  4. Click SAVE

If you have any questions or need help with your subscription, please contact us at:

Are there any fees or contracts with my subscription?

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The short answer is - NO! 

When it comes to subscriptions, we know that flexibility is key. That's why we've designed our subscription service to be as hassle-free as possible. When you sign up for a subscription with us, there are no fees or contracts to worry about. That means you're free to cancel, pause, or modify your subscription at any time, without any penalties or fees.

We believe in the power of subscriptions to help us better serve our customers and manage our business more efficiently. By subscribing to our service, you'll be helping us plan for demand and ensure that we can continue to provide your pet with high-quality products on a consistent basis.

So, whether you're looking to try out a new product or simply enjoy the convenience of having your favorite items delivered straight to your doorstep, we've got you covered.

I'm subscribed, why did I get an alert that my payment couldn't be processed?

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The most common types of payment errors are easy to fix - your billing address may need an update or your credit card has expired.

To update your card, or billing address, or switch to a different payment method, please see our guide here.

Occasionally, we also see card decline errors. Card declines can happen for various reasons. When we send a payment request to your bank, their automated systems decide whether to approve the charge or not. 

Because these factors are constantly changing, a card that worked previously might be declined in the future. Even if all your card details are correct, and you've made successful payments before, a bank's fraud detection systems can sometimes reject a transaction anyway.

Decline notifications are generic, so we don't get specific information about why your payment didn't go through.

If you've double-checked that all your card information is accurate and your account balance is sufficient, it's best to get in touch with your bank directly. (You can find their contact number on the back of your card). Ask them for more details and request that they allow future charges from Austin and Kat (Chilled Black Dog). Only the account holder can make these requests, so we are unable to call the bank on your behalf.


Who did these great illustrations?

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Full credit for the beautiful illustrations and design on our website and packaging goes to our very talented friend Charles Bloom at Moxie Sozo. 🙌

Who are Austin and Kat?

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Kat Donatello is the founder of Austin and Kat, and Austin is her labrador retriever.

You can learn more about the journey of Austin, Kat, and the company here!

still have questions?

We're here to help! Contact our five-star rated customer service team and we'll get you sorted!

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