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Austin's Guarantee | ★★★★★ customer service + hassle-free returns & exchanges

CBD FOR PETS

Do pets really benefit from CBD?

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Yes! Like humans - dogs, cats, and other mammals also have an endocannabinoid system. Adding CBD to their routine helps support your pet's ability to maintain homeostasis.

Our whole-plant hemp extract contains many more beneficial compounds than just CBD. Including additional detectable cannabinoids, Omega 3 and 6 fatty acids, and antioxidants - all of which support long-term health.

Will CBD get my pet high?

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Nope. Not possible. 

Hemp and cannabis are pretty similar to look at but under the proverbial hood, they are very different.

Hemp plants contain no more than 0.3% THC. That's the compound in cannabis that causes the you to feel high... and it's naturally present in such a tiny amount that can't get anyone high.

We go a step further and use a hemp extract that has all THC removed. (Also known as a broad spectrum extract.)

Our hemp extract and CBD are perfectly pet-safe, non-habit forming, and non-psychoactive.

We’ve worked with thousands of owners and veterinarians and we have only ever seen positive things happen when pets are given CBD. It might surprise you that for pets (and humans alike) there is no negative consequence to consuming too much CBD, except you'll have used up all of your bites!

Of course, while nothing serious can occur, we always advocate administering the recommended serving size to avoid any unforeseen complications.

Should your pet eat an entire package (let me guess, you have a labrador) please consult your veterinarian and be possibly prepared for an upset tummy from too many bites.

Where do you get your CBD ?

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Our CBD comes hemp grown and processed with organic practices in the USA.

You can learn more at Hemp 101 or check out the quality and purity of our products on our Lab Test page.

Where can I learn more?

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Our HEMP 101 guide is a great place to get started. Happy reading!

HOW TO USE

How much CBD should I give?

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If you've never used CBD with your pet before, we recommend starting with the following:

For Dogs: 2mg of CBD per 10lbs of weight

For Cats: 3mg of CBD per 10lbs of weight

CBD can be given as-needed or as part of a daily wellness routine.

For more tips on getting started with CBD, check out our guide here.

Do you have a how-to guide?

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Heck yeah! Check it out here.

Can I give CBD to my healthy pet?

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Yes! Although many pet owners seek out CBD for a specific reason, all of our formulas are suitable for supporting homeostasis.

My pet refuses to try it - Help!

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Never fear - we're an innovative crew here at Austin and Kat so we have a few work arounds that usually do the trick.

Tips for Serving Chews
If you have a picky eater, try smearing a little bit of something tasty like peanut butter on the chew.

You can also crumble the chew into a bit of milk or broth.

Tips for Serving Oils
Many pets will lick CBD oil straight off a small dish but if you're still having trouble, mix the oil with a small amount of food (we recommend peanut butter again!) Or drop oil onto another treat they already like, a biscuit or something freeze-dried works well.

Some creative geniuses even hollow out a bite of banana to serve CBD oil to their picky pets. 🤯

Are the changes instant?

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You'll notice that we say this a lot but it's true - every pet is different.

Some pets will experience the benefits of CBD in as little as five minutes, but others don't start to respond until after a week or two of daily servings while CBD builds up in their system.

Typically, pet owners see some response within 30 - 45 minutes. If you don't notice any changes within an hour, try giving your pet another half serving (and if your pet is particularly anxious or active, try giving a little bit more)— and understand it may take a few days to recognize your pet's improvement!

If you have specific questions, please feel free to contact us and we'll help you figure out the right routine for your pet.

Can your oils be used as a topical?

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Absolutely. Our classic everyday wellness oils are great for topical application, with a combination of high quality carrier oils to help application. Just be sure to wipe your dog or cat dry after allowing some time for it to absorb.

STORAGE/RECYCLING

What's the shelf life of a chew?

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You can store your chews in their sealed package for up to one and a half years or until the expiration date passes (and here’s a little secret—if you freeze them, they’ll last for up to two years). And let’s be honest—your pet is going to love them (and benefit from them) so much that you’ll be reordering long before they expire.

As a reminder, don’t store these in warm places, please! (That means you won’t want to keep them in that hot car in the middle of summer - we are looking at you, Arizona pups.)

What's the shelf life of an oil?

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Oils containing animal-derived products (fish oils, green lipped mussel, etc.) should be used within 90 days of opening.

All other formulas can be stored will last up to a year after opening.

Store oils in a cool, dry place.

We recommend refrigerating our oils only if you're not planning on finishing the bottle within 4-6 months of opening.*

Be sure to shake well before every use! Formulas containing coconut oil may need to come to room temperature to mix back together normally.

*Again, if your oil has animal-derived products in it - use within 90 days.

And what about your powders?

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Health supplement powders are best used within 90 days of opening.

Be sure to reseal the package and store in a cool, dry place.

Should I refrigerate the CBD oil?

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Simply storing our CBD oils in a cool, dry place is enough.

We recommend refrigerating our oils only if you're not planning on finishing the bottle within 4-6 months of opening.

Be sure to shake well before every use! Formulas containing coconut oil may need to come to room temperature to mix back together normally.

Why is the oil bottle so dark?

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We package our oil in a dark, airtight bottle to allow for the most efficient shelf life.

CBD and other cannabinoids degrade over time. Light, heat, and air can accelerate the process and reduce efficacy.

How can I recycle packaging?

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Austin and Kat strives to use packaging materials that are highly functional in addition to being environmentally friendly.

When possible, we encourage you to consider ways to repurpose packaging before recycling or discarding it.

CBD Oil Boxes: Recycle with other clean cardboard and paper products.

CBD Oil Bottles: Glass bottle and dropper are recycleable with other clean glass items. Remove and discard plastic tamper seal and labels from bottle.Separate glass dropper from plastic/rubber top (give the dropper a gentle wiggle & tug and it'll come right out.) Discard plastic/rubber dropper cap.

Shipping Boxes: Remove and discard any shipping labels/tape. Recycle boxes with other clean cardboard and paper products.

Chew & Topper Pouches: End of life, not reycleable.

OUR FORMULAS

How are ingredients listed ?

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Active ingredients are listed in descending order according to weight or volume.

Inactive ingredients, however, are listed in alphabetical order.

What are inactive ingredients?

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Inactive ingredients include everything from preservatives and thickeners to flavors and more. Most often, they’re stabilizers to help the product last longer. 

But don't worry, everything in our products come from nature, so you won't see any synthetic preservatives, fillers, additives for color... Everything we use has a purpose. Your pet's health comes first!

I don't recognize this ingredient...

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Don’t you worry - our rockstar science team has broken it all down for you on our ingredients page.

If you want even more details or are curious behind our thought process behind them all, reach out to us at ingredientsmatter@austinandkat.com.

Where's a guaranteed analysis?

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Austin and Kat is classified as a "dosage form product", not a pet food, so guaranteed analysis does not apply to any of our products.

However, we do publish third-party lab tests for every batch of our CBD products. Check them out here.

What if I ate a chew?

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Asking for a friend? No judgement here! You’re now an official member of the Austin and Kat pack. Welcome! ;)

Our "chews" are made with human-grade ingredients, so go ahead and keep snacking. Just don't be surprised if your pup gets a little jealous.

Where are your products made?

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Every batch of Austin and Kat is formulated and made by us in our "MAKERY" in the beautiful Pacific Northwest.

Is your hemp organic?

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You bet!

Although it's not USDA-certified organic (certification is a long, expensive process). The hemp we use is grown and cultivated according to 100% organic practices that go beyond what the USDA requires to qualify as organic.

Do you lab test your products?

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Yes! Thank you for asking. We go through a lot of trouble to make sure our products are safe and effective - and that includes rigorous lab-testing at every step.

First, raw plant material is tested for an exhaustive collection of pesticides, herbicides, microbes, and mycotoxins.

Next, our hemp oil extract is re-tested for contaminants and heavy metals, and then analyzed for a consistent cannabinoid and terpene profile.

Finally, our finished products are 3rd-party tested to ensure we’ve hit our marks across the board for potency and safety.

See our lab tests here.

ORDERS & SHIPPING

What are my shipping options?

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We're proud to partner with United States Postal Service.

$7 Standard Shipping:
USPS First Class Mail, typically arrives in 4-7 business days.

Orders over $50 (after any discounts and before taxes) qualify for free shipping.

Turnaround Time
Our team ships Monday through Friday.

You will receive an automated e-mail with tracking information when your order is shipped. Orders typically ship within 1- 2 business days.

How fast will my order arrive?

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Orders typically ship within 1 - 2 business days from our MAKE-ry in Kent, WA.

$7 Standard Shipping:
USPS First Class Mail, typically arrives in 4-7 business days.

Orders over $50 (after any discounts and before taxes) qualify for free shipping.

My order isn't here, what now?

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Please give us a call or send us an e-mail and our team will be happy to help you track down your order.

Click here to contact us.

To help us find your order faster, please be prepared to provide your order number and/or the e-mail address used to place the order.

Can I buy A&K in stores?

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You'll find us in fine neighborhood pet stores and natural grocery stores around the country.

Click here for our store locator.

Thanks for supporting your local businesses!

Do you ship internationally?

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Not at this time. Unfortunately CBD regulations and international laws make shipping to addresses outside of the United States a no-go for us. Bummer.

RETURNS/EXCHANGES

Can I cancel my order?

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We understand that things change. Please contact us as soon as possible if you need to cancel your order, so that we can catch it before it ships.

Orders that have shipped cannot be cancelled.

What is Austin's Guarantee?

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We're in the business of helping pets lead healthier, happier lives - but we know that every pet is different and what works for us, might not work for your pet.

That said, we think every pet could benefit from our formulas and we want you to feel confident giving Austin and Kat a try.

If Austin and Kat isn't right for your pet, please contact our friendly customer service team for a hassle-free return or exchange.

How do I exchange my order?

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You're covered by Austin's Guarantee.

Please get contact our friendly customer service team for assistance with an exchange.

What's the scoop on returns?

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If for any reason you and/or your pet are not happy with your order, you're covered by Austin's Guarantee.

Please contact our friendly customer service team for assistance with your return.

Note - Refunds can only be issued back to the original method of payment. Proof of purchase is required to process a return.

SUBSCRIPTIONS

How do I log into my account?

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Login to your Austin and Kat account by clicking "LOG IN" in the top menu bar (or "ACCOUNT") if you're already logged in.

You'll see your active subscriptions there.

Can I manage my subscription?

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Yes! Once you are logged into your account, you will see your active subscriptions. Under the ‘Actions’ column you can edit, swap, or cancel your subscription.

I need to cancel, how do I do it?

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We're sad to see you go - once you are logged into your account, you will see your active subscriptions. Under the ‘Actions’ column, you can change your mind and edit your subscription or swap for another product OR you can cancel your subscription.

Can I revise my order or payment?

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You can make edits to your subscription by clicking the “edit” button under the ‘Actions’ column.

OTHER

Who did these great illustrations?

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Full credit for the beautiful illustrations and design on our website and packaging goes to our very talented friend Charles Bloom at Moxie Sozo. 🙌

still have questions?

We're here to help! Contact our five-star rated customer service team and we'll get you sorted!

CONTACT US
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