Hemp 101

Hemp vs CBD?

Hemp: The "non-drug" variety of the cannabis plant has been used for thousands of years. It has been known to have health benefits but only recently have scientists discovered that hemp contains a cannabinoid called CBD.

CBD: This non-psychoactive cannabinoid is one of more than 60 compounds also found in hemp. CBD acts on the body's endocannabinoid (internal cannabis) system, creating noticeable changes in the body, which can be beneficial in many ways.

 

Long story short - hemp is the plant and CBD is a compound within the plant.

Hemp vs Marijuana?

Hemp is a related yet uniquely different type of cannabis plant that has literally thousands of uses. Scientifically, we now know that industrial hemp plants tend to have naturally occurring high levels of the cannabinoid CBD (a non-psychoactive cannabinoid), while producing low amounts of THC (the cannabinoid containing psychoactive properties). Conversely, the marijuana plant produces high THC levels and low CBD levels. We only use hemp in our products.

For more details on the difference between hemp and marijuana, check out our blog post.

Will CBD get my dog, cat, or other pet high?

No. Not possible.

Hemp and marijuana are pretty similar to look at but under the proverbial hood, they are different, well, plants. There’s nothing in CBD that could give your pet a psychoactive experience (you know...to get stoned). Hemp produces less than 1% of THC, the active chemical in marijuana that causes a head high. If your pup seems a little more relaxed, CBD is truly just calming them down.

What are the benefits of using CBD from hemp?

CBD interacts with a pets' endocannabinoid system - the central regulatory system known to regulate bodily processes such as digestion, anxiety, mood, pain, inflammation, and sleep. CBD rich hemp oil also contains Omega 3 and 6 fatty acids which can have additional antioxidant properties.

Where is your CBD sourced?

We source our CBD from the first National Animal Supplement Council preferred hemp supplier - Treehouse Hemp. We welcome you to visit our lab tests here and to check out their website. We are very proud of our partnership with Treehouse Hemp and our shared mission of only providing the best ingredients.

The How To's

Do you have a how-to guide? 

Heck yeah! Check it out here.

I'm still having trouble getting my pet to take the CBD - what do I do?

Never fear - we're an innovative crew here at Austin and Kat so we have a few work arounds that usually do the trick. Our chews are pretty tasty, but if you have a picky eater on your hands, maybe try adding a favorite snack with the chew. Peanut butter is our favorite! Our oils do best directly in your pet's mouth, but we understand that can be a bit tricky. We recommend coaxing your pet to lick it off your hand or from a small plate. If you're still having trouble, a small amount of food or a small treat, will usually do the trick!

Are there side effects? Could my dog or cat overdose?

Austin and Kat oils and 'bites' are completely safe, non-toxic, and non-habit forming.

We’ve worked with thousands of owners and veterinarians and we have only ever seen positive things happen when pets are given CBD. It might surprise you that for pets (and humans alike) there is no negative consequence to consuming too much CBD, except you'll have used up all of your bites!

Of course, while nothing serious can occur, we always advocate administering the recommended serving size to avoid any unforeseen complications.

Should your pet eat an entire package (let me guess, you have a labrador) please consult your veterinarian and be possibly prepared for an upset tummy from too many bites.

Are the results instant or cumulative?

Some pets will experience the benefits of CBD in as little as five minutes, but for pets with more severe symptoms, it may take as long as a week or two for your pet’s system to respond to daily servings.

If you don't notice any changes within an hour, try giving your pet another half serving (and if your pet is particularly anxious or active, try giving a little bit more)—and understand it may take a few days to recognize your pet's improvement! If you have specific questions, please feel free to email hello@austinandkat.com—we’ll get you sorted out promptly.

Can I give Austin and Kat to my healthy pet?

Even a healthy human needs support every once in a while. Pets are no different! Think of all the times you might feel stress, and you can bet your pet might as well.

Can I use your oils topically?

Sure can! When applied topically, Austin and Kat CBD oils can help with burns and other discomforts, as well as aiding your body in healing cuts, scrapes, rashes, infections, and even blemishes.

Our products

How are the ingredients listed on Austin and Kat products?

Active ingredients are listed in descending order according to weight or volume. Inactive ingredients, however, are listed in alphabetical order.

Back up. What are inactive ingredients?

Inactive ingredients include everything from preservatives and thickeners to flavors and more. Most often, they’re stabilizers.

But don't worry, everything in our products come from nature, so you won't see any synthetic preservatives or colors here. Your pet's health comes first!

Ginkgo biloba, CoQ10, what are all these ingredients?

Don’t you worry - our rockstar science team has broken it all down for you on our ingredients page. If you want even more details or are curious behind our thought process behind them all, reach out to us at ingredientsmatter@austinandkat.com.

And your guaranteed analysis? Where’s that?

Austin and Kat is classified as a dosage form product —not a food—so guaranteed analysis doesn’t apply.

What if I ate a "chew?" (Asking for a friend.)

You’re now an official member of the Austin and Kat pack. Welcome! But really, our "chews" are made with human-grade ingredients, so go ahead and keep snacking. Just don't be surprised if your pup gets a little jealous.

How and where are your products made?

Every batch of Austin and Kat is formulated by our team in the beautiful Pacific Northwest—Seattle, Washington.

What's the shelf life of the chews? How about the oils?

Chews: You can store your "chews" in their sealed package for up to one and a half years or until the expiration date passes (and here’s a little secret—if you freeze them, they’ll last for up to two years). And let’s be honest—your pet is going to love them (and benefit from them) so much that you’ll be reordering long before they expire.

As a reminder, don’t store these in warm places, please! (That means you won’t want to keep them in that hot car in the middle of summer - we are looking at you, Arizona pups.)

Oils: Our oils are preservative free, but our 100 and 300mg salmon and hemp oil stays fresh longer (up to three months!) if refrigerated once opened. Our 600 and 1200mg extra strength oil can be stored in your pantry between uses and will last up to a year after opening. Unopened, our oils will last in a cool, dark pantry up to one and a half years, or until the expiration date passes.

ps: No matter which oil you’ve got, you’ll always want to shake well before using!

Is your hemp organic?

You bet! Our hemp is grown and cultivated according to 100% organic practices that go beyond what the USDA requires to qualify as organic. We supply our hemp from Treehouse Hemp, the first National Animal Supplement Council preferred hemp supplier. Feel free to check out their website here. We’re proud to be working with their team.

Does Austin and Kat lab test their products?

Oh yes! An independent, 3rd-party lab tests each and every batch of our "bites" and oils. Our proprietary CBD oil blend is also independently tested before leaving Treehouse Hemp to ensure every batch meets every one of our Austin and Kat standards. But it doesn’t end there. All of our test results are available online, so you can feel good about what you’re giving your pet.

Are they natural and gluten-free?

We source only the freshest local ingredients when available, making sure we live up to our own rigorous standards of the healthiest and most wholesome nutrition facts around, with recognizable ingredients. While our products aren’t certified gluten-free, some of our "bites" are grain-free.

Tell me about the bottles

We store our oil in a dark, airtight bottle to allow for the most efficient shelf life. CBD and other cannabinoids are subject to degrading over time and light, heat, and air can accelerate the process and break down natural compounds. However, our super fun designs are made by our in-house design team in Seattle, WA!

Orders and Shipping

How does shipping work?

We use the United States Postal Service* for shipping, and orders over $50 ship free!

Standard Shipping: $7 for first class mail and will arrive in 4-7 business days

Fast Shipping: $10 for priority mail and will arrive in 1-3 business days

*Orders with two or more items require priority mail, but good news, if you’re buying two items, you might hit the limit for free shipping. Woohoo!

Our team ships Monday through Friday and your order should ship within 24-48 hrs from when you receive your first confirmation email, depending on what day you placed it.

I'm excited - How fast will my goodies arrive?

Our team ships Monday through Friday and your order should ship within 24-48 hrs from when you receive your first confirmation email, depending on what day you placed it.

First class shipping takes 4-7 business days and priority shipping takes 1-3 business days.

My order hasn't arrived yet, what do I do?

Please give us a call 206-446-4819 or send us an email at hello@austinandkat.com and our team will track down your order.

I like to support my local pet stores too, where can I buy Austin and Kat near me?

Woohoo! We love to shop local - use our location finder to find the closest independent pet store near you that carries our products.

I'd like my local store to carry Austin and Kat. What can I do?

Ask them to email us at wholesale@austinandkat.com.

Can you ship internationally?

Unfortunately, due to US laws, we cannot ship outside the United States. Bummer.

Returns and Exchanges

Can I cancel my order?

We’d be so disappointed if you did, but understand things change. As long as your order has not shipped it can be canceled. Please email hello@austinandkat.com or call 206-446-4819.

How do I exchange my order?

If you aren't happy with your order and would like to exchange it to try a different product please contact us at hello@austinandkat.com or 206-446-4819 and we will be happy to exchange your order.

What's the deal with returns?

If for any reason you and/or your pet are not happy with your order, please let us know at hello@austinandkat.com.

Subscriptions and Bark Bucks

How do I log in to my account?

If you’re on a desktop computer, go to the top right corner of our website and click the person image next to the shopping bag image and if you’re on a mobile device, click the menu bar on the upper left hand side of the screen and select ‘Log In’.

You will be taken to a login page that will ask for your email and password. To create an account, click ‘create an account’ and use the email address you have previously ordered from.

Can I manage my subscription there?

Yes! Once you are logged into your account, you will see your active subscriptions. Under the ‘Actions’ column you can edit, swap, or cancel your subscription.

I need to cancel, how do I go about that?

We're sad to see you go - once you are logged into your account, you will see your active subscriptions. Under the ‘Actions’ column, you can change your mind and edit your subscription or swap for another product OR you can cancel your subscription.

How do I edit my subscription/address/payment?

You can make edits to your subscription by clicking the “edit” button under the ‘Actions’ column.

What are Bark Bucks?

Bark Bucks are part of Austin’s Rewards program. Bark Bucks can be redeemed for dollar off coupons on future orders. You can earn bucks for every order placed, liking us on social media, celebrating your pet’s birthday, writing a review, adding a picture or video to your review, and following us on social media.

How do I use my Bark Bucks?

You can redeem your Bark Bucks by logging into your account and clicking Austin’s reward button on the bottom right corner of our website. Scroll under your referral code and you will see ways to earn and ways to redeem. Click on ways to redeem and pick the reward you would like. A coupon code will pop up for you to use at checkout.

Can I apply my Bark Buck coupon code to my monthly subscription?

Of course! First, copy your coupon code. Next, navigate into your active subscriptions under ‘My Account.’ Under the subscription box, you will see an “apply discount code” box, paste your code and the coupon code will be applied to your next renewal order.

How do I get more Bark Bucks?

You earn 3 bucks for each $1 spent. You can also earn bucks for liking us on social media, celebrating your pet’s birthday to your profile, writing a review, adding a picture or video to your review, or sharing us on social media.

Where do I find my Give $20, Get $20 referral code to share with friends and family?

You can find your referral code by clicking on the Austin Reward’s panel. After logging into your account, your unique referral code will appear on the top of the Austins Rewards panel.