Do pets really benefit from CBD?
Yes! Like humans - dogs, cats, and other mammals also have an endocannabinoid system. Adding CBD to their routine helps support your pet's ability to maintain homeostasis.
Our whole-plant hemp extract contains many more beneficial compounds than just CBD. Including additional detectable cannabinoids, Omega 3 and 6 fatty acids, and antioxidants - all of which support long-term health.
Where does your CBD come from?
Our CBD comes hemp grown and processed with organic practices in the USA.
You can learn more at Hemp 101 or check out the quality and purity of our products on our Lab Test page.
Can I give CBD to my healthy pet?
Yes! Although many pet owners seek out CBD for a specific reason, all of our formulas are suitable for supporting homeostasis.
Can I give CBD to my pet with ___ ailment or medication?
A friendly reminder - we're not veterinarians, and we recommend seeking your pet's vet's advice especially when it comes to introducing anything new to your pet's treatment plan.
While plenty of pet owners incorporate CBD into their pet's wellness routine, CBD is still relatively new and many vets aren't familiar with it. So, if your vet has any questions about our ingredients or our formulas, we'd be happy to an
Does CBD work instantly?
You'll notice that we say this a lot but it's true - every pet is different.
Some pets will experience the benefits of CBD in as little as five minutes, but others don't start to respond until after a week or two while CBD builds up in their system. Typically, pet owners see some response within 30 - 45 minutes.
If you have specific questions, please feel free to contact us and we'll help you figure out the right routine for your pet.
How much CBD should I give my pet?
If you've never used CBD with your pet before, we recommend starting with the following:
For Dogs: 2mg of CBD per 10lbs of weight
For Cats: 3mg of CBD per 10lbs of weight
Observe your pet after giving CBD, it's normal to do some trial and error to find the right amount for them.
CBD can be given as-needed or as part of a daily wellness routine.
Should I use CBD oils or chews?
Our chews and oils contain the same helpful CBD molecule and use the same broad-spectrum hemp extract.
Choosing between chews and oils is a matter of your pet's needs & your lifestyle.
Some factors to consider are..
CBD CHEWS
- Convenient CBD
Easy-to-break soft chews are simple to provide pets in whole or break in half. - Easy to take on-the-go
No fuss or worries about spilling - take our soft chews with you anywhere.
CBD OILS
- Versatile CBD
Measured droppers let you give your pet the exact amount of CBD they need. - Easier for many pets
Great for pets that have trouble chewing - Faster Acting
CBD oil can get to work a bit faster than chews, which need time to digest.
Ultimately, the choice is up to you. And remember, you can use BOTH!
Can CBD oils be used as a topical?
Many of our oils have fish or animal-derived ingredients, and for this reason we do not recommend applying them topically.
However, our minimal ingredient 600mg or 1200mg hemp and MCT oils may be used topically. Just be sure to wipe your dog or cat dry after allowing some time for it to absorb.
How much is a "scoop" of the powders? Where is the scoop?
In our effort to be as environmentally friendly as possible, so we do not include a scoop with our powders.
Instead, we've standardized the amount to a common household measurement - a teaspoon.
If you are using our Green Lipped Mussel powder, we recommend a half-teaspoon per 50 lbs of pet weight.
For all other powders, we recommend a half-teaspoon per 25 lbs of pet weight.
What is the shelf life of a CBD chew?
You can store your chews in their sealed package for up to one and a half years or until the expiration date passes (and here’s a little secret—if you freeze them, they’ll last for up to two years).
And let’s be honest—your pet is going to love them (and benefit from them) so much that you’ll be reordering long before they expire.
As a reminder, don’t store these in warm places, please! (That means you won’t want to keep them in that hot car in the middle of summer - we are looking at you, Arizona pups.)
What is the shelf life of a CBD oil?
Oils containing animal-derived products (fish oils, green-lipped, mussel, etc.) should be used within 90 days of opening.
All other formulas can be stored in a cool, dry place up to a year after opening.
We recommend refrigerating our oils only if you're not planning on finishing the bottle within 4-6 months of opening. (And oils with animal-derived ingredients should still be used within 90 days.)
Be sure to shake well before every use!
Formulas containing coconut oil may need to come to room temperature to mix back together easily.
What is the shelf life of the supplement powders?
Health supplement powders are best used within 90 days of opening.
Be sure to reseal the package and store in a cool, dry place.
Should I refrigerate my CBD oil?
Simply storing our CBD oils in a cool, dry place is enough.
We recommend refrigerating our oils only if you're not planning on finishing the bottle within 4-6 months of opening. However, oils containing animal-derived products (fish oils, green-lipped, mussel, etc.) should be used within 90 days of opening.
Be sure to shake well before every use!
Formulas containing coconut oil may need to come to room temperature to mix back together normally.
Why is the oil bottle dark?
We package our oil in a dark, airtight bottle to allow for the most efficient shelf life.
CBD and other cannabinoids degrade over time. Light, heat, and air can accelerate the process and reduce its efficacy.
Is your packaging recyclable?
Austin and Kat strives to use packaging materials that are highly functional in addition to being environmentally friendly.
When possible, we encourage you to consider ways to repurpose packaging before recycling or discarding it.
CBD Oil Boxes: Recycle with other clean cardboard and paper products.
CBD Oil Bottles: Glass bottle and dropper are recyclable with other clean glass items. Remove and discard plastic tamper seal and labels from bottle. Separate glass dropper from plastic/rubber top (give the dropper a gentle wiggle & tug and it'll come right out.) Discard plastic/rubber dropper cap.
Shipping Boxes: Remove and discard any shipping labels/tape. Recycle boxes with other clean cardboard and paper products.
Chew & Topper Pouches: These items are made of recycled materials and have reached the end of their life, not recyclable.
Where are your products made?
Every batch of Austin and Kat is formulated and made by us in small batches at our "MAKERY" in the beautiful Pacific Northwest.
Do you lab test your products & ingredients?
Yes! Thank you for asking. We go through a lot of trouble to make sure our products are safe and effective - and that includes rigorous lab-testing at every step.
First, raw plant material is tested for an exhaustive collection of pesticides, herbicides, microbes, and mycotoxins.
Next, our hemp oil extract is re-tested for contaminants and heavy metals, and then analyzed for a consistent cannabinoid and terpene profile.
Finally, our finished products are 3rd-party tested to ensure we’ve hit our marks across the board for potency and safety.
Is your hemp organic?
You bet!
Although it's not USDA-certified organic (certification is a long, expensive process). The hemp we use is grown and cultivated according to 100% organic practices that go beyond what the USDA requires to qualify as organic.
I'm looking for Guaranteed Analysis or Nutrition Facts.
Because Austin and Kat products are considered "dosage form animal health products," we do not use the guaranteed analysis format which is for pet foods.
Instead, our labels feature the Product Facts panel that lists our active and inactive ingredients. This is in compliance with the guidelines from our friends at the NASC (National Animal Supplement Council.)
Due to the guidelines surrounding pet supplements and CBD in particular, we are responsible for ensuring that our products are not confused with pet treats or pet foods. That's why we do not offer a guaranteed analysis or nutrition facts panel on our packaging or website.
How are ingredients listed?
Active ingredients are listed in descending order according to weight or volume.
Inactive ingredients, however, are listed in alphabetical order.
I don't recognize this ingredient...
Don’t you worry - our rockstar science team has broken it all down for you on our ingredients page.
If you want even more details or are curious behind our thought process behind them all, reach out to us at ingredientsmatter@austinandkat.com.
What are inactive ingredients?
Inactive ingredients include everything from preservatives and thickeners to flavors and more. Most often, they’re stabilizers to help the product last longer.
Everything in our products, including the inactive ingreients, come from nature. So you won't see any synthetic preservatives, fillers, additives for color... Everything we use has a purpose. Your pet's health comes first!
What is Longvida® Curcumin?
Some natural ingredients are even better with the help of SCIENCE.
We only use the best for our pets - and that includes working with industry leaders to incorporate their proprietary ingredients in our formulas when possible.
For instance, we don't just use turmeric, we use: Longvida® Optimized Turmeric. The gold standard for innovative and effective turmeric extracts. Specially developed by university neuroscientists to easily cross the Blood Brain Barrier (BBB), delivering ACTIVE antioxidants throughout the body - including the brain & nervous system.
Longvida® is the most clinically cited standardized extract available for both people and pets. It’s designed to keep the natural compounds in turmeric ACTIVE in your body, for much longer (one daily amount is good enough).
This optimized antioxidant blend has been recognized in clinical trials for over 15 years, enhancing memory and cognition, improving vascular health, and promoting long-term inflammatory health in senior citizens.
Wow!
How much does shipping cost?
$7 Standard Shipping:
USPS First Class Mail, typically arrives in 4-7 business days.
FREE SHIPPING will automatically be applied to orders over $50 (after any discounts and before taxes.)
How fast will my order arrive?
We ship via USPS first class.
Orders typically ship within 1-2 business days and arrive within 7 business days once shipped, depending on where you live in the USA.
You will receive an automated e-mail with tracking information when your order is shipped.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping.
My order never arrived, what now?
Please give us a call or send us an e-mail and our team will be happy to help you track down your order.
To help us find your order faster, please be prepared to provide your order number and/or the e-mail address used to place the order.
Can I buy Austin and Kat in stores?
You'll find us in fine neighborhood pet stores and natural grocery stores around the country.
Click here for our store locator.
Thanks for supporting your local businesses!
Do you ship internationally?
Not at this time. Unfortunately CBD regulations and international laws make shipping to addresses outside of the United States a no-go for us. Bummer.
Are there any fees or contracts with my subscription?
The short answer is - NO!
When it comes to subscriptions, we know that flexibility is key. That's why we've designed our subscription service to be as hassle-free as possible. When you sign up for a subscription with us, there are no fees or contracts to worry about. That means you're free to cancel, pause, or modify your subscription at any time, without any penalties or fees.
We believe in the power of subscriptions to help us better serve our customers and manage our business more efficiently. By subscribing to our service, you'll be helping us plan for demand and ensure that we can continue to provide your pet with high-quality products on a consistent basis.
So, whether you're looking to try out a new product or simply enjoy the convenience of having your favorite items delivered straight to your doorstep, we've got you covered.
How do I change something about my subscription?
Yes! You are in full control of your Austin and Kat subscription 24/7. Here are some of the things you can do from your subscription management page:
- Order Now
- Add & remove products
- Change the date of your next shipment
- Change the frequency of your shipments
- Skip a shipment
- Pause your subscription indefinitely
- Cancel your subscription entirely
- Update your payment methods
How do I cancel my subscription?
We'll be sad to see you go, but canceling is easy and hassle-free.
- Login to your SUBSCRIPTION PORTAL
- Click CANCEL SUBSCRIPTION
- You're done!
You will receive an e-mail confirming that your subscription has been cancelled.
If you'd like to start receiving shipments again, you can reactivate your subscription at any time.
Did you know? If you're not ready to cancel your subscription, but don't need it right now, you can skip a shipment, select your next shipment date, or pause your subscription indefinitely.
If you have any questions or need help with your subscription, please contact us at: subscriptions@austinandkat.com
Can I change how frequently my subscription ships?
Yes! After you've placed your first subscription order, you can customize how often you get your shipments through your subscription portal.
- Click the EDIT button under FREQUENCY
- Select CUSTOM
- Set your frequency (you can choose DAYS, MONTHS, or even YEARS)
- Click SAVE
If you have any questions or need help with your subscription, please contact us at: subscriptions@austinandkat.com
How do I know if I have a shipment coming up?
We send you an e-mail 5 days before each order is scheduled to ship.
If you'd like to make any changes, click the link in the e-mail to go directly to your subscription portal. (Or reply to the e-mail for help!)
If you do not need to make any changes, you can ignore the e-mail.
You can also view (and change) your next shipment date anytime by logging in to your SUBSCRIPTION PORTAL.
How do i change my credit card or billing address?
There are just a few simple steps to updating your credit card or billing address in our system.
1) Access your Subscription Portal
2) Scroll down to the PAYMENT METHOD section and click EDIT.
* Our system will send an automated e-mail with a link to update your payment information with the subject line: Austin and Kat 🐾 Update your Payment Method on File
3) Follow the link to update your payment information, and click UPDATE CARD.
4) Enjoy the rest of your day!
Please note, for your security, the Austin and Kat team does not have access to your billing information. We are unable to make changes for you over the phone or e-mail.
Why did I get an alert that my payment couldn't be processed?
The most common types of payment errors are easy to fix - your billing address may need an update or your credit card has expired.
Occasionally, we also see card decline errors. Card declines can happen for various reasons. When we send a payment request to your bank, their automated systems decide whether to approve the charge or not.
Because these factors are constantly changing, a card that worked previously might be declined in the future. Even if all your card details are correct, and you've made successful payments before, a bank's fraud detection systems can sometimes reject a transaction anyway.
Decline notifications are generic, so we don't get specific information about why your payment didn't go through.
If you've double-checked that all your card information is accurate and your account balance is sufficient, it's best to get in touch with your bank directly. (You can find their contact number on the back of your card). Ask them for more details and request that they allow future charges from Austin and Kat (Chilled Black Dog). Only the account holder can make these requests, so we are unable to call the bank on your behalf.
Can I change or cancel my order?
We understand that things change.
Please contact us as soon as possible if you need to change or cancel your order, so that we can catch it before it ships.
Orders that have shipped cannot be cancelled.
My order is incorrect or damaged - what now?
Our fulfillment team packs each order with care - but mistakes sometimes happen!
Please contact us and our team will make it right.
What is Austin's Guarantee?
We're in the business of helping pets lead healthier, happier lives - but we know that every pet is different and what works for us, might not work for your pet.
That said, we think every pet could benefit from our formulas and we want you to feel confident giving Austin and Kat a try.
If Austin and Kat isn't right for your pet for any reason, please contact our friendly customer service team for a return or exchange within 45 days.
How do I return/exchange my order?
Please get contact our friendly customer service team for assistance with returns and exchanges.
Our process typically involves returning the product(s) to our warehouse, upon which we will issue your refund or send your replacement item.