Subscription FAQs

This past year, we have been hard at work brainstorming, learning, and listening to our customers to make our products even better. We're lucky to have loyal subscribers like you to share our relaunched classic collection. Thank you so much for being a loyal subscriber and including us on your journey to a happier, healthier and calmer pet.

 

You probably have some questions, so we created an FAQ below based off the questions we're anticipating. If you have a question we didn't answer, a special request, want to send us a cute picture of your pet, or just want to say hello, feel free to reach out to our team at hello@austinandkat.com.

General Questions

Sounds exciting! Tell me about the changes.

Why did you make these changes?

I love innovation, learning, and feedback so I used all three to reformulate our classic collection. The Classics were based on my original recipe from when I started baking biscuits at home in 2014. Over the past seven years, the company has grown and I have learned so much more. The team and I have worked tireless hours to refine our recipes according to in-depth customer feedback (soft chews, woohoo!!) and using the latest scientific research.
 
My mantra has always been that ingredients matter and I'm proud to say we make everything to the highest quality in the category, especially noticeable with our newest CBD rich hemp extraction from Treehouse. Every ingredient is intentional and has been combined with the latest scientific evidence on some superstar botanicals that have been proven to give the best quality of life for your four-legged friends.

CAN I STILL GET THE OLD ORIGINAL BISCUITS AND OIL?

I encourage you to give our new chews a try, BUT I understand change can be hard - send us an email at givemetheoldstuff@austinandkat.com and we can help you out.

I WANT TO STOCK UP, CAN I DO THAT?

Sure! Just send us an email at givemetheoldstuff@austinandkat.com and we can figure something out.

WHAT IF MY PUP DOESN'T LIKE THE NEW INGREDIENTS?

Our in-office taste testers have given us positive feedback, but just in case your furry friend has a different opinion, send us an email at hello@austinandkat.com and we will make it right.

HOW DO I KNOW WHICH RECIPE I AM BUYING OR EATING?

While our production team was updating our recipe, our in house design team was hard at work updating our packaging. The new and improved product has a call out on the packaging to let you know it's the new one.

ARE THESE AVAILABLE IN STORES YET?

We've been hard at work shipping them out and they should be on shelves in the next few weeks.

I LOVE THE NEW DESIGN - WHO DID IT?

Aren't they cute? We're really proud to say that we designed these all in house by our rockstar in-house team!

Soft Chews

What are the ingredients in the new relaunch soft chews? 

Active ingredients include MCT's from coconut, a proprietary blend of Curcuma longa extract (that's curcumin, an extract from turmeric that's 1700x more potent than the turmeric in your kitchen cabinet), and broad-spectrum hemp extract, aka CBD. The other ingredients include apple, cinnamon, coconut glycerin, flaxseed, molasses, oat flour, peanut butter, and salt.

WHAT IS TREEHOUSE HEMP?

Treehouse Hemp is the industry leader in safe & effective hemp extraction. They are fully traceable, USDA-Organic, and cGMP - certified extraction. Hemp extractions are Minimally processed, Unadulterated, and pet safe, and they are standardized, consistent, and have repeatable quality. Our extracts have over 11 different detachable cannabinoids, with over 7.4 times as many minor cannabinoids in every drop.
 
Bonus - they are the first National Animal Supplement Council approved hemp supplier. The NASC is like the FDA for the pet industry.

WHAT IS CURCUMIN?

Curcumin is a highly potent turmeric extract that is 1600x more powerful than the turmeric spice you have in your kitchen. It helps reduce oxidative stress and promote long-term health. Additionally, curcumin reduces free radical damage, enhances the immune response, supports the heart and nervous system, and promotes homeostasis.

WHO IS LONGVIDA?

Longvida is our partner for our turmeric extract, curcumin. They are the gold standard for innovative and effective turmeric extracts and they have an incredibly trustworthy supply chain along with a sustainability mission we truly believe in. If you would like to learn more information, please reach out to our team. The FDA regularly uses Longvida in studies around the benefits of curcumin and they've been used in research and studies for over 15 years.

WHAT IS CEYLON CINNAMON?

Known as “true cinnamon,” Ceylon cinnamon is a delicate aromatic spice that synergizes with turmeric to offer several benefits for long-term health.

WHERE DID THE 2MG CHEW GO?

No worries - our new 2.5mg chew is the same price as our old 2mg chew and our new chews have a score line down the middle for easy portioning.

Tinctures

What are the ingredients in the relaunch tinctures? 

Because carrier oils are over 75% of the tincture, you'll see high quality plant-based fats (MCT from coconut oil) and carrier oils (like hempseed and Alaskan Salmon oils) in perfect ratios - they enhance and have long-term effects for the cannabinoids like CBD.
 
The superstar for all our tinctures is our hemp oil extracts from our partner, Treehouse which is rich not only in CBD but even other cannabinoids and terpenes. What exactly does that mean? It's all about the whole plant, as isolating just the CBD prevents absorption of all the other good things the hemp plant has to offer.
 
In all of our tinctures we've now added CoQ10 for a healthy heart and nervous system, as well as a Black Pepper fruit extract called piper nigrum which increases the longevity and absorption of the product as well as promoting the full entourage effect (the whole plant)!
 

WHAT IS TREEHOUSE HEMP?

Treehouse Hemp is the industry leader in safe & effective hemp extraction. They are fully traceable, USDA-Organic, and cGMP - certified extraction. Hemp extractions are Minimally processed, Unadulterated, and pet safe, and they are standardized, consistent, and have repeatable quality. Our extracts have over 11 different detachable cannabinoids, with over 7.4 times as many minor cannabinoids in every drop.
 
Bonus - they are the first National Animal Supplement Council approved hemp supplier. The NASC is like the FDA for the pet industry.

HOW DOES COQ10 HELP MY PET?

CoQ10 is an extremely powerful antioxidant that tackles free radicals damage right at the source, promoting optimal cell maintenance and healthy mitochondria. Our CoQ10 from Kaneka is the only CoQ10 derived from living yeast (all other products are synthetic).

WHO IS KANEKA?

Kaneka is our CoQ10 partner. They produce the most well-known and thoroughly researched CoQ10 in the world and they are the standard for FDA trials. Additionally, Kaneka CoQ10 is the only non-synthetic CoQ10 product in the world using living yeast. If you have any questions or would like additional information about Kaneka or our CoQ10, please reach out to our team.

WHAT IS BLACK PEPPER FRUIT/PIPERINE/PIPER NIGRUM?

Good question - black pepper fruit, also known as piperine and piper nigrum is similar to the pepper you have in your kitchen. It is the unprocessed plant which prolongs the effects of CBD and enhances the absorption of CBD and curcumin.

Picky pet? No worries here, black pepper fruit doesn't have the same peppery taste as the black pepper you add to your food.

Serving Guidelines

ARE THERE ANY WARNINGS WE NEED TO BE AWARE OF? (MIXING WITH CURRENT SUPPLEMENTS, ETC)

We always recommend consulting your veterinarian before adding anything new to your pet's routine, but feel free to contact our team at hello@austinandkat.com with any questions.

DOES THE DOSAGE RECOMMENDATION CHANGE WITH THE ADDED INGREDIENTS?

Nope! We recommend staying in your usual dosing range, but your pet may experience more support due to the new additions so you may find our product will go even further than before.

MY SUBSCRIPTION WAS FOR THE 2MG CHEW... WHAT NOW?

No worries - our new 2.5mg chew is the same price as our old 2mg chew and our new chews have a score line down the middle for easy portioning. You're welcome to try the 2.5mg dose or you can break it into smaller pieces.

General Questions

Sounds exciting! Tell me about the changes.

This is the first major rework and upgrade of the biscuits since I started baking at home in 2014 when Austin was just a puppy. We’ve been able to add some new superstar botanical ingredients that are all backed with recent scientific studies on pets demonstrating their effectiveness.

All the ingredients are listed below in the Chew or Tincture section so scroll down to learn more.

These new formulas offer the same focus on high quality, natural wellness—elevated by carefully chosen ingredients designed to work together and keep your dogs and cats healthier, happier, and calmer.

Why did you make these changes?

We’re a pet company...our mission is to help OUR pets live the healthiest and happiest lives they can. Everyone on our team strives to make a more effective product because we see the benefit in our beloved four-legged friends...and of course there’s nothing more satisfying than being able to help other owners.

As a group we’re constantly innovating and learning to see if we can make the best even better. The Classics were based on my original recipe from when I started baking biscuits at home in 2014. Over the past seven years, the company has grown and I have learned so much more. The team and I have worked tireless hours to refine our recipes according to in-depth customer feedback (soft chews, woohoo!!) and using the latest scientific research.

My mantra has always been that ingredients matter and I'm proud to say we make everything to the highest quality in the category, especially noticeable with our newest CBD rich hemp extraction from Treehouse. Every ingredient is intentional and has been combined with the latest scientific evidence on some superstar botanicals that have been proven to make a real difference.

CAN I STILL GET THE OLD ORIGINAL BISCUITS AND OIL?

Change can be hard, especially when you’ve found something that works for you. But we promise you that the new versions of our Classics are even better so we encourage you to give them a go. If you want to go back to the "Classic" Classics then just send us a mail at givemetheoldstuff@austinandkat.com and we can help you out.

I WANT TO STOCK UP, CAN I DO THAT?

Sure! Just send us an email at twopalletsplease@austinandkat.com and we can figure something out.

WHAT IF MY PUP DOESN'T LIKE THE NEW INGREDIENTS?

Our in-office taste testers have given us positive feedback, but just in case your furry friend has a different opinion, send us an email at hello@austinandkat.com and we will make it right.

HOW DO I KNOW WHICH RECIPE I AM BUYING OR EATING?

While our production team was updating our recipe, our in house design team was hard at work updating our packaging. The new and improved product has a funky design (we call it the ‘A&K Fruitcake’) and a large call out on the packaging that says “New Soft Chew Recipe”. Also the new chews smell lovely and they have a nice A+K stamped in the top.

ARE THESE AVAILABLE IN STORES YET?

Not yet, but by the time you read this some stores will be getting them in. Over the next couple of months they will have replaced the old style.

I LOVE THE NEW DESIGN - WHO DID IT?

Aren't they cute? We're really proud to say that we put these together in house with our rockstar creative team with guidance from Lindsay Gatz and original illustrations from Boulder based designers Moxie Sozo!

Soft Chews

WHAT’S THE LOW DOWN?

Our new classic chews are made with simple, natural ingredients are now softer and easier to portion. Here’s a summary of the main changes…

  • Added Treehouse hemp extract ~ it’s our most potent CBD-rich hemp extract ever, full of powerful cannabinoids and terpenes
  • Enhanced with LONGVIDA optimized turmeric extract ~ the safest and most effective turmeric available that's been studied around the world
  • All of these ingredients are carefully selected in ratios that work TOGETHER to keep your dog healthier, happier, and calmer
  • Plus we’ve moved from a 2mg to 2.5mg chew, alongside our most popular 5mg and 10mg

What are the ingredients in the new relaunch soft chews? 

  • The superstar ingredient in all our chews is our CBD-rich hemp extracts from our partner, Treehouse. We use a unique whole plant extract to meet our internal standards that has been minimally processed and has the highest concentration of other cannabinoids available. That’s a good thing, in case you were wondering
  • We’ve added a proprietary blend of Curcuma longa extract (that's curcumin, an extract from turmeric that's 1700x more potent than the turmeric in your kitchen cabinet) - more on this below
  • All the other ingredients are simple and ones you’d find in your home like apple, cinnamon, coconut glycerin, flaxseed, molasses, oat flour, peanut butter, and salt

WAIT - THESE ARE NOW SOFTER CALLED CHEWS?

They are. Lots of you have asked for a softer product that’s easier for smaller and older dogs so we adjusted the ingredient ratios to come up with a soft biscuit. You might be wondering why we didn’t just call it a “soft biscuit”? We’re with you here, but it turns out that the regulation and compliance of CBD products gets rather complicated and the short is that calling it a chew is fine. Best to think of these as chewy biscuits then.

I OPENED A BAG AND THEY SMELL LOVELY!!

Don’t they just! We weren’t kidding about using the best ingredients including the cinnamon and turmeric you’re smelling. If you fancy a taste, they’re a bit like a spicey McVities Digestive, but with a fruity finish as the apple makes itself known through the spicey goodness.

HOW MUCH SUGAR DO THESE CONTAIN?

Glad you asked that question...I hope you don’t mind us ranting for a minute here but there are way too many companies out there making dog treats that are loaded with sugar. We’re not into junk food for dogs and neither should you be. To answer your question we add a little apple and a tiny bit of molasses to keep the glycemic index low.

TREEHOUSE HEMP?

Treehouse Hemp is the industry leader in safe & effective hemp extraction. They are fully traceable, USDA-Organic, and cGMP - certified extraction. Hemp extractions are Minimally processed, Unadulterated, and pet safe, and they are standardized, consistent, and have repeatable quality. Our extracts have over 11 different detachable cannabinoids, with over 7.4 times as many minor cannabinoids in every drop.

Bonus - they are the first National Animal Supplement Council approved hemp supplier. The NASC is like the FDA for the pet industry.

THEY SMELL OF TURMERIC...SO WHAT’S CURCUMIN?

Curcumin is a highly potent turmeric extract that is 1600x more powerful than the turmeric spice you have in your kitchen. It helps reduce oxidative stress and promote long-term health. Additionally, curcumin reduces free radical damage, enhances the immune response, supports the heart and nervous system, and promotes homeostasis.

SO WHAT’S LONGVIDA CURCUMIN? 

Longvida is our partner for our turmeric extract, curcumin. They are the gold standard for innovative and effective turmeric extracts and they have an incredibly trustworthy supply chain along with a sustainability mission we truly believe in. If you would like to learn more information, please reach out to our team. The FDA regularly uses Longvida in studies around the benefits of curcumin and they've been used in research and studies for over 15 years.

AND THE CINNAMON IS FROM CEYLON?

Yup, Ceylon in Sri Lanka. Ceylon cinnamon is known as “true cinnamon” and is a delicate aromatic spice that synergizes with turmeric to offer several benefits for long-term health. Only the best for our pets!

WHERE DID THE 2MG CHEW GO?

After talking with retailers and customers we’ve retired the 2mg product and replaced it with a 2.5mg version. Why? Well, the extra 20% of CBD in a serving seems to go a long way, especially with smaller pups. Plus it makes figuring out the portion size easier, i.e. you can use a single 2.5mg chew or half a 5mg chew.

SO IS IT OK TO USE A 2.5MG CBD CHEW IN PLACE OF THE OLD 2MG CHEW?

Short answer. YES. More CBD works better (especially for small dogs) plus the added Longvida curcumin should ensure you see a benefit in daily use.

Did the price change?

No - our new 2.5mg chew is the same price as our old 2mg biscuit. But, for those of you who are eagle eyed you’ll note that each bag now only comes with 30 chews (previously we had 40 of the 2mg biscuits per bag). For math nerds that means a bag now had 75mg CBD (2.5 x 30) vs 80mg (2mg x 40).

Tinctures

TELL ME ABOUT THE INGREDIENTS IN THE RELAUNCH TINCTURES?

  • The superstar ingredient in all our tinctures is our CBD-rich hemp extracts from our partner, Treehouse. We use a unique whole plant extract to meet our internal standards that has been minimally processed and has the highest concentration of other cannabinoids available. That’s a good thing, in case you were wondering
  • In all of our tinctures we've now added a powerful antioxidant called CoQ10 that has gained notoriety for helping with heart health and maintaining a strong nervous system. We’re proud to have signed an agreement with Kaneka to use the only all natural CoQ10 available...it’s made in the US and is backed by 30 years of clinical trials that demonstrate its wonderful benefits
  • A full spectrum Black Pepper fruit extract called piper nigrum has been added to prolong and enhance the entourage effect (aka the effects of CBD on the body)
  • Last - remember that while the CBD is important, over 75% of most tinctures is made up of carrier oils and this is frequently an area that we see competitors taking shortcuts. Not here...we’re the only company to use an optimized blend of high quality plant-based fats (MCT from coconut oil) and carrier oils (like omega-3 rich hempseed and Alaskan Salmon oils). We’ve balanced the ratios to enhance and prolong the long-term effects for CBD and the other cannabinoids.

TREEHOUSE HEMP?

Treehouse Hemp is the industry leader in safe & effective hemp extraction. They are fully traceable, USDA-Organic, and cGMP - certified extraction. Hemp extractions are Minimally processed, Unadulterated, and pet safe, and they are standardized, consistent, and have repeatable quality. Our extracts have over 11 different detachable cannabinoids, with over 7.4 times as many minor cannabinoids in every drop.

Bonus - they are the first National Animal Supplement Council approved hemp supplier. The NASC is like the FDA for the pet industry.

HOW DOES COQ10 HELP MY PET?

CoQ10 is an extremely powerful antioxidant that tackles free radicals damage right at the source, promoting optimal cell maintenance and healthy mitochondria. Our CoQ10 from Kaneka is the only CoQ10 derived from living yeast (all other products are synthetic).

WHO IS KANEKA?

Kaneka produces the most well-known and thoroughly researched CoQ10 in the world and they are the standard for FDA trials. Additionally, Kaneka makes the only non-synthetic CoQ10 product in the world using living yeast.

WHAT IS PIPER NIGRUM/PIPERINE/BLACK PEPPER FRUIT?

Good question - piper nigrum, also known black pepper fruit and piperine is similar to the pepper you have in your kitchen. It is the unprocessed plant which prolongs the effects of CBD and enhances the absorption of CBD and curcumin.

In case you’re wondering, black pepper fruit doesn't have the same peppery taste as the black pepper you add to your food, which is probably a good thing!

Serving Guidelines

ARE THERE ANY WARNINGS WE NEED TO BE AWARE OF? (MIXING WITH CURRENT SUPPLEMENTS, ETC)

We always recommend consulting your veterinarian before adding anything new to your pet's routine, but feel free to contact our team at hello@austinandkat.com with any questions.

DOES THE DOSAGE RECOMMENDATION CHANGE WITH THE ADDED INGREDIENTS?

Nope! We recommend staying in your usual dosing range, but your pet may experience more support due to the new additions so you may find our product will go even further than before.

MY SUBSCRIPTION WAS FOR THE 2MG CHEW... WHAT NOW?

No worries - our new 2.5mg chew is the same price as our old 2mg chew and our new chews have a score line down the middle for easy portioning. You're welcome to try the 2.5mg dose or you can break it into smaller pieces.

SHOP OUR NEW + IMPROVED CLASSIC COLLECTION

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