Subscription FAQs

This past year, we have been hard at work brainstorming, learning, and listening to our customers to make our products even better. We're lucky to have loyal subscribers like you to share our relaunched classic collection. Thank you so much for being a loyal subscriber and including us on your journey to a happier, healthier and calmer pet.

 

You probably have some questions, so we created an FAQ below based off the questions we're anticipating. If you have a question we didn't answer, a special request, want to send us a cute picture of your pet, or just want to say hello, feel free to reach out to our team at hello@austinandkat.com.

General Questions

Sounds exciting! Tell me about the changes.

Why did you make these changes?

I love innovation, learning, and feedback so I used all three to reformulate our classic collection. The Classics were based on my original recipe from when I started baking biscuits at home in 2014. Over the past seven years, the company has grown and I have learned so much more. The team and I have worked tireless hours to refine our recipes according to in-depth customer feedback (soft chews, woohoo!!) and using the latest scientific research.
 
My mantra has always been that ingredients matter and I'm proud to say we make everything to the highest quality in the category, especially noticeable with our newest CBD rich hemp extraction from Treehouse. Every ingredient is intentional and has been combined with the latest scientific evidence on some superstar botanicals that have been proven to give the best quality of life for your four-legged friends.

CAN I STILL GET THE OLD ORIGINAL BISCUITS AND OIL?

I encourage you to give our new chews a try, BUT I understand change can be hard - send us an email at givemetheoldstuff@austinandkat.com and we can help you out.

I WANT TO STOCK UP, CAN I DO THAT?

Sure! Just send us an email at givemetheoldstuff@austinandkat.com and we can figure something out.

WHAT IF MY PUP DOESN'T LIKE THE NEW INGREDIENTS?

Our in-office taste testers have given us positive feedback, but just in case your furry friend has a different opinion, send us an email at hello@austinandkat.com and we will make it right.

HOW DO I KNOW WHICH RECIPE I AM BUYING OR EATING?

While our production team was updating our recipe, our in house design team was hard at work updating our packaging. The new and improved product has a call out on the packaging to let you know it's the new one.

ARE THESE AVAILABLE IN STORES YET?

We've been hard at work shipping them out and they should be on shelves in the next few weeks.

I LOVE THE NEW DESIGN - WHO DID IT?

Aren't they cute? We're really proud to say that we designed these all in house by our rockstar in-house team!

Soft Chews

What are the ingredients in the new relaunch soft chews? 

Active ingredients include MCT's from coconut, a proprietary blend of Curcuma longa extract (that's curcumin, an extract from turmeric that's 1700x more potent than the turmeric in your kitchen cabinet), and broad-spectrum hemp extract, aka CBD. The other ingredients include apple, cinnamon, coconut glycerin, flaxseed, molasses, oat flour, peanut butter, and salt.

WHAT IS TREEHOUSE HEMP?

Treehouse Hemp is the industry leader in safe & effective hemp extraction. They are fully traceable, USDA-Organic, and cGMP - certified extraction. Hemp extractions are Minimally processed, Unadulterated, and pet safe, and they are standardized, consistent, and have repeatable quality. Our extracts have over 11 different detachable cannabinoids, with over 7.4 times as many minor cannabinoids in every drop.
 
Bonus - they are the first National Animal Supplement Council approved hemp supplier. The NASC is like the FDA for the pet industry.

WHAT IS CURCUMIN?

Curcumin is a highly potent turmeric extract that is 1600x more powerful than the turmeric spice you have in your kitchen. It helps reduce oxidative stress and promote long-term health. Additionally, curcumin reduces free radical damage, enhances the immune response, supports the heart and nervous system, and promotes homeostasis.

WHO IS LONGVIDA?

Longvida is our partner for our turmeric extract, curcumin. They are the gold standard for innovative and effective turmeric extracts and they have an incredibly trustworthy supply chain along with a sustainability mission we truly believe in. If you would like to learn more information, please reach out to our team. The FDA regularly uses Longvida in studies around the benefits of curcumin and they've been used in research and studies for over 15 years.

WHAT IS CEYLON CINNAMON?

Known as “true cinnamon,” Ceylon cinnamon is a delicate aromatic spice that synergizes with turmeric to offer several benefits for long-term health.

WHERE DID THE 2MG CHEW GO?

No worries - our new 2.5mg chew is the same price as our old 2mg chew and our new chews have a score line down the middle for easy portioning.

Tinctures

What are the ingredients in the relaunch tinctures? 

Because carrier oils are over 75% of the tincture, you'll see high quality plant-based fats (MCT from coconut oil) and carrier oils (like hempseed and Alaskan Salmon oils) in perfect ratios - they enhance and have long-term effects for the cannabinoids like CBD.
 
The superstar for all our tinctures is our hemp oil extracts from our partner, Treehouse which is rich not only in CBD but even other cannabinoids and terpenes. What exactly does that mean? It's all about the whole plant, as isolating just the CBD prevents absorption of all the other good things the hemp plant has to offer.
 
In all of our tinctures we've now added CoQ10 for a healthy heart and nervous system, as well as a Black Pepper fruit extract called piper nigrum which increases the longevity and absorption of the product as well as promoting the full entourage effect (the whole plant)!
 

WHAT IS TREEHOUSE HEMP?

Treehouse Hemp is the industry leader in safe & effective hemp extraction. They are fully traceable, USDA-Organic, and cGMP - certified extraction. Hemp extractions are Minimally processed, Unadulterated, and pet safe, and they are standardized, consistent, and have repeatable quality. Our extracts have over 11 different detachable cannabinoids, with over 7.4 times as many minor cannabinoids in every drop.
 
Bonus - they are the first National Animal Supplement Council approved hemp supplier. The NASC is like the FDA for the pet industry.

HOW DOES COQ10 HELP MY PET?

CoQ10 is an extremely powerful antioxidant that tackles free radicals damage right at the source, promoting optimal cell maintenance and healthy mitochondria. Our CoQ10 from Kaneka is the only CoQ10 derived from living yeast (all other products are synthetic).

WHO IS KANEKA?

Kaneka is our CoQ10 partner. They produce the most well-known and thoroughly researched CoQ10 in the world and they are the standard for FDA trials. Additionally, Kaneka CoQ10 is the only non-synthetic CoQ10 product in the world using living yeast. If you have any questions or would like additional information about Kaneka or our CoQ10, please reach out to our team.

WHAT IS BLACK PEPPER FRUIT/PIPERINE/PIPER NIGRUM?

Good question - black pepper fruit, also known as piperine and piper nigrum is similar to the pepper you have in your kitchen. It is the unprocessed plant which prolongs the effects of CBD and enhances the absorption of CBD and curcumin.

Picky pet? No worries here, black pepper fruit doesn't have the same peppery taste as the black pepper you add to your food.

Serving Guidelines

ARE THERE ANY WARNINGS WE NEED TO BE AWARE OF? (MIXING WITH CURRENT SUPPLEMENTS, ETC)

We always recommend consulting your veterinarian before adding anything new to your pet's routine, but feel free to contact our team at hello@austinandkat.com with any questions.

DOES THE DOSAGE RECOMMENDATION CHANGE WITH THE ADDED INGREDIENTS?

Nope! We recommend staying in your usual dosing range, but your pet may experience more support due to the new additions so you may find our product will go even further than before.

MY SUBSCRIPTION WAS FOR THE 2MG CHEW... WHAT NOW?

No worries - our new 2.5mg chew is the same price as our old 2mg chew and our new chews have a score line down the middle for easy portioning. You're welcome to try the 2.5mg dose or you can break it into smaller pieces.

GENERAL QUESTIONS

Sounds exciting! Tell me about the changes.

In a nutshell, we've upgraded each functional formula to contain MORE CBD, with MORE ADAPTOGENS & BOTANICALS (including beneficial mushrooms!) that work well with CBD to help your pet - and we've put it all in a SOFTER, CHEWIER bake that you and your pets will love even more.

Why did you make these changes?

We’re a pet company...our mission is to help OUR pets live the healthiest and happiest lives they can. Everyone on our team strives to make a more effective product because we see the benefit in our beloved four-legged friends...and of course there’s nothing more satisfying than being able to help other owners.

As a group we’re constantly innovating and learning to see if we can make the best even better. The team and I have worked tireless hours to refine our recipes according to in-depth customer feedback (soft chews, woohoo!!) and using the latest scientific research.

My mantra has always been that ingredients matter and I'm proud to say we make everything to the highest quality in the category, especially noticeable with our newest CBD rich hemp extraction from Treehouse. Every ingredient is intentional and has been combined with the latest scientific evidence on some superstar botanicals that have been proven to make a real difference.

CAN I STILL GET OLD VERSION?

Change can be hard, especially when you’ve found something that works for you. But we promise you that the new versions of our Functional Formulas are even better so we encourage you to give them a go. If you're not sure which CBD product is right for your pet, e-mail us at: helpmechoose@austinandkat.com and we'll be happy to give you a personalized recommendation.

WHAT IF MY PUP DOESN'T LIKE THE NEW INGREDIENTS?

Our in-office taste testers have given us positive feedback, but just in case your furry friend has a different opinion, send us an email at hello@austinandkat.com and we will figure something out just for you.

HOW DO I KNOW WHICH RECIPE I AM BUYING OR EATING?

While our production team was updating our recipe, our in house design team was hard at work updating our packaging. The new and improved product is in a bag (instead of a box) and a large call out on the packaging that says “New Soft Chew Recipe”. Also, the new chews smell lovely and they have a nice A+K stamped in the top.

Another dead giveaway? All the original recipe functionals were made in 10mg CBD bites.

ARE THESE AVAILABLE IN STORES YET?

Yes! You should start seeing these new soft chew formulas in your neighborhood pet store any day now. Find a store near you, here.

Have the oils changed too?

You may have missed it but we upgraded our oils over the summer and haven’t yet got round to posting about all new the ingredients used. Some of them are the same as what's in the chews, but some are different, so it can be beneficial to use both.

The main advantage for using oils is that they are not heated in manufacturing which all us to use different compounds, like wonder ingredient Astaxanthin. Of course, oils are slightly harder to measure and not as easy to carry when out and about, but in our house, we alternate between the chews and oils.

Who's Harper?

Harper is Kat’s newest pup! She’s an English Cream Golden Retriever who’s won over the hearts of everyone in our office. She joined the A&K pack July 2020 and she’s known for walking around our office pulling her blanket behind her (just like Linus in Peanuts!).

SOFT CHEWS

WHAT'S DIFFERENT?

Every functional recipe is customized to address different pet needs, but here's what we've changed across our formulas:

  • Now with Treehouse Hemp Extract
    Our most potent CBD-rich hemp extract ever, broad-spectrum and full of powerful cannabinoids and terpenes - grown with organic practices and processed in the USA, of course.

  • More CBD in Every Chew
    All of our previous formulas were made for a 10mg CBD serving. We've bumped up the CBD content in each chew to give your pet even more support. Our Immunity+ Formula contains 12mg CBD per chew, while our Senior, Hip and Joint, and No More Wiggles formulas contain 14mg CBD per chew. (All with no price increase!)
  • Mushroom Superblends in Every Formula
    Inspired by the creation of our Immunity+ formula, we've added unique blends of our four favorite mushrooms to our Senior, Hip and Joint, and No More Wiggles formulas as well. Cordyceps, Lion's Mane, Reishi, and Turkey Tail are all powerful, beneficial mushrooms that work with hemp extract and the respective botanicals in each formula to give your pet well-rounded support.
  • A Softer, Easier to Portion Chew
    If you're familiar with our Everyday Wellness chews, you'll be glad to hear that our functional formulas are now baked also soft baked and scored for easy portioning. Just as tasty - but now easier for pets to enjoy.

What are the ingredients in the new relaunch soft chews? 

For more details, please see the page for each product.

HARPER'S IMMUNITY+ FORMULA, 12MG SOFT CHEW
Active Ingredients:
Broad Spectrum Hemp Extract, Organic Mushroom Extracts (Turkey Tail, Cordyceps, Lions Mane, Reishi), Yucca Root, Ashwagandha Root, Astragalus Root, Marshmallow Root, Blueberry Inactive Ingredients: Apple, Cinnamon, Coconut Glycerin, Coconut Oil, Flaxseed, Mixed Tocopherols, Molasses, Oat Flour, Peanut Butter, Salt

BAKKO'S HIP AND JOINT FORMULA, 14MG SOFT CHEW
Active Ingredients:
Broad Spectrum Hemp Extract, Organic Mushroom Extracts (Reishi, Turkey Tail, Cordyceps, Lions Mane), Boswellia Gum, Ceylon Cinnamon Extract, Ginger Extract, Chondroitin Sulfate, Glucosamine HCl (plant-based) Inactive Ingredients: Apple, Cinnamon, Coconut Glycerin, Coconut Oil,Flaxseed, Mixed Tocopherols, Molasses, Oat Flour, Peanut Butter, Pomegranate Powder, Salt

BAILEY'S NO MORE WIGGLES FORMULA, 14MG SOFT CHEW
Active Ingredients: Broad Spectrum Hemp Extract, Organic Mushroom Extracts (Lion’s Mane, Reishi, Turkey Tail, Cordyceps), Valerian Root Extract, Chamomile, Lavender, Passionflower, L-Tryptophan Inactive Ingredients: Apple, Cinnamon, Coconut Glycerin, Coconut Oil, Flaxseed, Mixed Tocopherols, Molasses, Oat Flour, Peanut Butter, Salt, Spirulina

BRADY'S SENIOR FORMULA, 14MG SOFT CHEW
Active Ingredients:
Broad Spectrum Hemp Extract, Organic Mushroom Extracts (Cordyceps, Lion’s Mane, Reishi, Turkey Tail), Nutritional Yeast, L-Carnitine, Holy Basil Extract, Longvida® Optimized Curcumin, Ginkgo Biloba, Cranberry Extract, Glucosamine HCl (plant-based) Inactive Ingredients: Apple, Cinnamon, Coconut Glycerin, Coconut Oil, Flaxseed, Mixed Tocopherols, Molasses, Oat Flour, Peanut Butter, Salt

HOW MUCH SUGAR DO THESE CONTAIN?

Glad you asked that question...I hope you don’t mind us ranting for a minute here but there are way too many companies out there making dog treats that are loaded with sugar. We’re not into junk food for dogs and expect you aren't either. To answer your question we add a little apple and a tiny bit of molasses to keep the glycemic index low.

WHERE IS THE TURMERIC?

We've upgraded to an amazing turmeric extract: Longvida® Optimized Curcumin

Curcumin is the active part of Turmeric. To quote Longvida's website, "Longvida® Optimized Curcumin was developed by university neuroscientists to bypass initial hydrolysis and deliver unglucuronidated (free) curcumin. For nearly 15 years, Longvida has been the safe, efficacious, clinically supported curcumin extract to beat."

That's a fancy way of saying this is the safest, most effective turmeric extract on the market with over 285x greater bioavailablity than the stuff at your local market.

WHY IS THERE NO GREEN LIPPED MUSSEL AND SALMON IN BRADY’S AND BAKKO’S?

Because we've boosted overall amount of active ingredients and botanicals, we've balanced out other ingredients. Rather than increasing Green Lipped Mussel and Salmon Oil to levels that would affect consistency (and smell!) we added a mushroom superblend to help with cognition for older dogs.

If you're starting to look for Green Lipped Mussel based hip & joint support, try our recently released Green Lipped Mussel toppers.

WHAT IS TREEHOUSE HEMP?

Treehouse Hemp is the industry leader in safe & effective hemp extraction and the sole source of hemp extract for Austin and Kat. Their hemp extract is fully traceable, USDA-Organic, and uses a cGMP - certified extraction process.

The broad spectrum hemp oil they produce is minimally processed, unadulterated, and pet safe. And we love them for their standardized, consistent, and repeatable quality. You'll find over 11 different detectable cannabinoids in their hemp extract, with over 7.4 times as many minor cannabinoids in every drop. (See: Lab Tests)

Good to know! They are the first National Animal Supplement Council approved hemp supplier. (The NASC is like the FDA for the pet industry.)

IS IT OK TO USE THE 14MG CBD CHEW IN PLACE OF THE OLD 10MG CHEW?

Short answer. YES. It’s safe to give more CBD to your pet.

The greatest risk in giving your pet more CBD? At some point you’ll see a “diminishing marginal return”. In plain English that means you’re not getting that much benefit for the extra money you’re spending on CBD. In this case...we’re giving you the CBD for free because we’ve found in most cases adding a little more gives a better result.

DID THE PRICE CHANGE?

No - there will be no change in pricing. You simply get more CBD per bag, for the same cost as before.

More CBD, better ingredients, what’s the catch?

No catch! We love your pets and want them to have the best experience with our products and by creating this elevated chew, we’re hoping to achieve that! The count of the products will be the same and the price won’t change (we promise).

We increased the amount of CBD to target the need states of pets and we also increased the amount of botanicals as well so you don’t need to use as many chews.

Why does Harper’s Immunity+ only have 12mg versus 14mg?

Harper’s Immunity+ has a higher amount of supportive mushrooms and botanical immune support with a lower amount of CBD to really target the gut-brain immunity response in pets. It’s formulated around creating a better gut-brain relationship for immunity support versus targeting a specific symptom.

Serving Guidelines

ARE THERE ANY WARNINGS WE NEED TO BE AWARE OF? (MIXING WITH CURRENT SUPPLEMENTS, ETC)

We always recommend consulting your veterinarian before adding anything new to your pet's routine, but feel free to contact our team at hello@austinandkat.com with any questions.

DOES THE DOSAGE RECOMMENDATION CHANGE WITH THE ADDED INGREDIENTS?

Nope! We recommend staying in your usual dosing range, but your pet may experience more support due to the new additions so you may find our product will go even further than before.

MY SUBSCRIPTION WAS FOR THE 10mg CHEWs... WHAT NOW?

No worries - our new chews are the same price as our old chews. That's right, you get more CBD per chew for the same price.

SHOP OUR NEW + IMPROVED FUNCTIONAL CHEWS

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