FAQs

How do I make a return?
If for any reason you and/or your pet are not happy with your order, please let us know at info@austinandkat.com. We’ll help you figure out how to proceed, and issue a refund if necessary.
And your guaranteed analysis? Where’s that?
Austin and Kat is classified as a dosage form product by the FDA—not a food—so guaranteed analysis doesn’t apply.
I'd like my local store to carry Austin and Kat. What can I do?
Thanks for ending on an easy one! Ask them to email us at wholesale@austinandkat.com.
My pet won’t eat hemp bites — what should I do?
A picky poodle, huh? A finicky foxhound? Try crumbling the "bites" and soaking them in either warm water or some onion-free, sodium-free broth. You can also crumble them up and mix them in with your pet’s food (or even a little...
Are they natural and gluten-free?
We source only the freshest local ingredients when available, making sure we live up to our own rigorous standards of the healthiest and most wholesome nutrition facts around, with recognizable ingredients.While our products aren’t certified gluten-free, some of our "bites"...
Does Austin and Kat lab test their products?
Oh yes! An independent, 3rd-party lab tests each and every batch of our "bites" and oils.My proprietary CBD oil blend is also independently tested before leaving the farm to ensure every batch meets every one of our Austin and Kat...
Where is your CBD sourced?
Our hemp is sourced from our organic partner farms in Colorado.
Is your hemp organic?
You bet! Our hemp is grown and cultivated according to 100% organic practices that go beyond what the USDA requires to qualify as organic.
Do your "bites" have a shelf life?
You can store your "bites" in their sealed package for up to one and a half years or until the expiration date passes (and here’s a little secret—if you freeze them, they’ll last for up to two years). And let’s...
What about the oils—what is their shelf life?
Our Salmon and Hemp Oil is preservative free stays fresh longer if refrigerated once opened. Unopened, it will last in a cool, dark pantry up to one and a half years, or until the expiration date passes. Once stored in the fridge...
How long after I give my pet CBD should I see results?
Every pet is different, so you’ll want to watch your pet to see how he or she responds. You could see results as soon as five minutes and as much as an hour after giving your pet CBD. If you...
Is your CBD oil organic?
Yes! We’re proud to say that we’ve partnered with one of the leading CBD cultivators in the world.  From seed to finished product, using hemp that is grown to organic farming standards and practices, as well as full-spectrum ensures your...
Back up. What are inactive ingredients?
Inactive ingredients include everything from preservatives and thickeners to flavors, and more. Most often, they’re stabilizers.  But don't worry, everything in our products come from nature, so you won't see any synthetic preservatives or colors here. Your pet's health comes...
What is hemp and CBD?
Hemp: The "non-drug" variety of the cannabis plant and has been used for thousands of years. It has been known to have health benefits but only recently have scientists discovered that hemp contains a cannabinoid called CBD.  CBD: The non-psychoactive...
How do I use the biscuits?
Our biscuits come in packages with either 2mg, 5mg, or 10mg (the functional biscuits are all 10mg) of CBD in each.Add a biscuit to their food, or simply give it to your pet as a tasty reward. Many pups enjoy...